Location
Cheltenham, Gloucestershire | United Kingdom
Job description
Front of House & Customer Service Advisor
Cheltenham
Starting £24,000 + Commission
Our client is a high-end beauty clinic with sites in Cheltenham, seeking a Front of House Person to join their growing team. The successful candidate will work five days a week on a full-time basis, including one day of a weekend. The salary for this position starts at £24,000 plus commission, with On-Target earnings circa £30,000!
Key Responsibilities:
* Warmly greet clients and notify assigned beauty therapist/podiatrist of their arrival
* Welcome walk-ins, address inquiries about services, and schedule appointments based on availability
* Handle appointment bookings and upselling, both via phone and email
* Input staff rotas into the booking system
* Update client details on our client's booking system, including telephone numbers, email addresses, and payment information
* Assist with stock control and support
* Provide assistance with end-of-day procedures
* Support Clinic Managers with various tasks as required
Requirements:
* Previous experience in Front of House or reception duties
* Ability to work efficiently and be self-motivated
* A quick learner with a desire to develop skills and progress within the company
* Proficiency in computer applications such as Outlook and Word, along with experience in appointment booking systems
* Positive "can-do" attitude and strong interpersonal skills
* Ability to build and maintain professional relationships
* Excellent phone etiquette and fluency in both written and spoken English
Package:
* Competitive salary & Commission
* 28 days of holiday, including bank holidays
* Pension scheme
* Opportunities for career progression and transfers within the organisation
* Discount on products and treatments
* Commission on all retail products sold
* Increased holiday entitlement based on length of employment
If you are passionate about the beauty industry and have experience in a similar role, we would love to hear from you.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Job tags
Salary
£22k - £24k per annum
