Planning and Dispatch Coordinator
Location
Preston, Lancashire | United Kingdom
Job description
Planning and Dispatch Coordinator - Job description - 2 days working from home
JLA is a thriving place to work; it’s dynamic, fast paced and full of variety. With constant innovation in our products as well as constant investment in our workplace and employees, JLA is an exciting place to be.
Role Overview
The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified, and future planned for preventative maintenance works and/or installations.
It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.
The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery to ensure works are completed and invoiced on time. They will also work with the field; they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.
Key Tasks
- PPM – Raise, Allocate, and confirm with sites for clients
- Re allocate PPMS as and when required to ensure correct resource is allocated
- Ensure all paperwork is attached to any client portals
- Assist the customer contact team with queries and help find labour for reactive jobs
- Making outbound calls to customers to plan works in with them
- Managing planning/dispatch email inbox in a timely and effective manner
- Ensure all jobs are planned / allocated within agreed clients SLA
- Ensure all jobs are progressed by engineers within the operating system when they been physically completed
- Review, actions and update the business on the progress of customer works.
- Ensure you work with the ROM’s to continue to review labour along with demand
- Work with each of the leads to plan and review previous performance
- Share KPI reporting to service delivery management and regional leads to show performance
Knowledge and Skills (what you know and what you can do)
- Proficient level of computer skills, such as use of Systems, Outlook, Excel etc
- Good knowledge of the English language, both written and verbal
- Good organisational skills
Experience (what you have done)
- Experience of working in a customer-facing role
- Experience of managing challenging situations in a customer-facing role
- The ability to provide outstanding customer service
- Experience in working in a fast-paced environment
- Demonstrate experience of taking ownership of customer queries
- Knowledge and experience of working for Heating company
- Knowledge of Repairs / Scheduling / customer contact capacity
- Talent for solving problems
- Flexibility in support of the customer and business needs
- Ability to interact with other departments and regions within JLA
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
What's on offer?
- Close proximity to the motorways – Easy access
- On-site car park
- Great team working and fun environment
- Fantastic leadership and opportunity to develop and grow
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Job tags
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