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Location

Wimbledon, Greater London | United Kingdom

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Job description

Location: Flexible working with visits to our office in Wimbledon as and when required.

Contract Type: Permanent

We are delighted to announce as part of our exciting business growth that we are recruiting for a Payment Performance Analyst to join our Payment & Finance Operations team here at Domestic and General. Reporting into the Group Head of Payments this role will play a pivotal role in creating and maintaining critical payment related data. They will be responsible for management reporting, accuracy and assurance monitoring, data driven recommendations and comprehensive reports across payments and finance operations to support D&G’s decision-making processes.

In addition, the role will contribute and shape our payment strategies, optimising performance and ensuring accurate and insightful reporting is produced. Your focus will be to provide reporting, data, outputs to monitor performance, accuracy and trends and provide recommendations and useful insights.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Monitor payment processes and systems, identifying, highlighting, and addressing anomalies or issues promptly.
• Develop and maintain management reporting on payment performance, ensuring accuracy and timeliness.
• Analyse payment data to identify trends, patterns, and potential areas of improvement.
• Generate comprehensive reports on payment performance, highlighting key metrics and insights. 
• Utilise data visualisation tools to present payment-related information in a clear and understandable manner. 
• Audit and analyse payment data to suggest potential opportunities for improvement and efficiency, supported by detailed modelling and analysis.
• Collaborate with cross functional teams, including finance, operations, commercial and MI, to provide data-driven recommendations for enhancing payment processes and strategies.
• Keep up to speed with industry trends, regulation and technologies related to payments, particularly in the financial service industry and provide thought leadership and strategic guidance to D&G.
• Continuously improve payment performance analysis methodologies and tools to enhance efficiency and accuracy.
• Proactively identify opportunities to improve within the Operational Improvement team & work with team to drive these improvements. 

Skills and experience required for this:

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent communication skills with the ability to present finding and insights to both technical and non-technical stakeholders.
• Proven experience in payment performance analysis or a related field
• Sound knowledge of payments processing systems, regulations, and industry standards
• Good business and commercial awareness
• Analytical background
• Proficiency in data analysis tools and techniques such as Excel, SQL, and data visualisation software
• Ability to express ideas and requirements in a clear and confident manner.

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.

Pension

Attractive company pension scheme.

D&G Plan

Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.

Access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers.

Life Assurance

Employer funded cover of 4x basic salary.

Cycle to work scheme

Tax efficient bike and cycling equipment worth up to £1000.

Car Leasing

The carbon neutral Car Scheme is provided by Tusker and is the smarter way to run a car. A fixed monthly amount is taken directly from your gross salary and in return, you get to say hello to a brand new car, with no deposit.

Employee Assistance Programme

Our EAP provider ‘My Healthy Advantage App’ gives you access to support from qualified counsellors, 24 hours a day, 7 days a week.

Holidays

The annual entitlement is 25 days holiday, with the opportunity to buy up to one additional week per year.

Travel Loans

Interest free loans to help spread the cost of annual travel tickets.

Discounted gym membership, online virtual workout sessions, online culinary classes.

Training opportunities as well as clearly defined career progression.

Health Cash Plan

D&G enrols all employees in a Health Shield health cash plan, paid for by D&G, which enables cashback (up to set limits) towards the cost of essential healthcare, including dental and optical.

Finance Loans & Savings

D&G have partnered with SalaryFinance to offer lending and saving facilities through payroll, together with financial wellbeing and support services through a dedicated online portal.

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Job tags

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Salary