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Location

Bilston, West Midlands | United Kingdom

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Job description

We are currently recruiting for the role of Customer Support Administrator.

The position works closely with the Centre Manager to ensure a high standard of client service delivery is achieved.

Duties / Responsibilities will include: The role of Customer Support Administrator is to deliver excellence in customer service and support for customers - dealing with face-to-face enquiries, on the phone and in written communications, providing general administration. Taking and directing calls, completing administrative tasks like filing and delivering and accepting mail. Cleaning, organising, and maintaining the reception area. Keeping basic office supplies like pens stocked and accessible to visitors. Setting up meeting facilities. Greeting visitors to the facility warmly and offering them help immediately. Providing customer support. Answering questions about products or services offered at the business. Answering questions about office hours and who is in the office at any given time. Scheduling appointments and meeting times. Maintaining front door security and reporting any suspicious activity. Putting through sales and/or assisting clients making orders. Representing the business with a positive attitude and professional appearance. Engaging in public relations and marketing to a minor degree.
We respect each of our workers so ideally that we are looking for someone with career ambitions and goals who is not afraid to work beyond their comfort zone and who always enjoys a new challenge.
We look forward to hearing from you if you think that's you and you are interested in joining a very young and enthusiastic team, growing with us and becoming a valued member of our small family.

Essential skills, experience and qualifications
Ideal candidate: Friendliness, Knowledge of the business, attentiveness, good Memory, communication, product knowledge, helpfulness, organisation, filing, sorting post, answering phones, multi-tasking, customer support, scheduling, sales, marketing, security.
We are looking for an ideal candidate who has an ability to remain calm under extreme pressure. Excellent organisational skills, being a team player and willingness to show initiative. A thorough and methodical approach to work.

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Job tags

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Salary