BMW UK NSC, Farnborough - Technical Support and Warranty - 13 Month Placement (July 2024)

Location

Farnborough, Hampshire | United Kingdom

Job description

We believe in creating an environment where our placement student really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why we’ll treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

Technical Support and Warranty - 13 Month Placement

We are looking for a confident and well organised individual to join our Technical Campaigns team, providing support to Aftersales and our Retailer network. This position provides the opportunity to collaborate with all areas and gain a holistic understanding of the department and its role within the company.

What will you be doing?

• Working on technical and warranty projects, this student placement will give you real responsibility and autonomy. You will develop a good understanding of vehicle quality issues that may arise. As well as this, you will develop an understanding of the vehicle supply chain process from BMW Group factories through to the end customer.
• You will focus on Safety Recalls and Technical campaigns; this will involve assisting with customer mailing templates and running off batches of letters for recalls and technical actions. Additionally, you will be required to monitor the progress of the campaign through the analysis of customer recall data and by compiling monthly reports on the campaign and recall completion rates.
• Part of your remit will be to liaise and communicate with individual Retailers in order to achieve greater completion rates of low volume recalls and campaigns.
• Additionally, you will put your written communication skills into practice when drafting and sending recall communications designed to be sent directly to customer vehicles via our state of the art InCar communication system (TCN).
• Supporting with Retailer HUB publishing of bulletins and documents. Our Retailer HUB is the information supply platform used by BMW Group UK for our Retailer network.
• Utilising your excellent communication and networking skills, you will liaise with key stakeholders in Sales, Parts, Customer Service, and Aftersales areas of our business regarding technical campaign topics.
• In order to proactively support technical and warranty, you will be encouraged to look at the internet forums and social media for quality issues and trends.

Job tags

Salary