Patient Services Clerk

Location

Wirral, Merseyside | United Kingdom

Job description

The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the postholder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role. To provide a professional, friendly and effective reception service to welcome and direct patients, relatives and visitors. Liaise with volunteer staff to ensure that visitors are escorted and supported. Arrange the booking of appointments using multiple systems. Appointment bookings will normally be as a result of patient or hospital change request and will normally be stand alone and of a non-complex nature. Prepare the patients electronic or paper case note in advance of appointments and following the patients attendance, in accordance with agreed standards, using scanning equipment where necessary. Manage all relevant enquiries from patients, relatives, GPs etc., ensuring that any issues are escalated or forwarded where necessary, following agreed instruction but using initiative where indicated. Arranging distribution of correspondence as necessary so as to maximise the care of patients who attend the Trusts clinics. Deal with any difficulties relating to the clinics, escalating if required, making suggestions for improvement. Provide a comprehensive clerical support service within their area such as to Medical Secretaries, clinical / nursing staff and Assistant Service Managers. Ensure that all activity and data is recorded accurately and promptly into the EPR, raising any issues with the Assistant Service Manager.

Job tags

Salary

£22.38k per annum