Customer Service Team Leader

Location

Bradford | United Kingdom

Job description

Join our team as Customer Service Team Leader!

Ready to lead seamless operations and elevate service excellence? We're seeking a dynamic individual to oversee our Land Export functions within the Commodities Department. Your mission: drive efficiency, elevate satisfaction, and ensure success in every interaction. If you thrive in fast-paced environments and are passionate about leading with excellence, we want to hear from you.

• Location : Bradford, UK
• Hours : 9:00 – 17:30 (Monday to Friday)
• Salary : £27,000 to £33,000 per annum

What will you be doing?

• Ensure maximum operational effectiveness and efficiency in Land Operations.
• Continuously review and improve operational processes.
• Manage data quality within the department.
• Serve as the first point of escalation for operational issues.
• Ensure departmental operational KPIs are met.
• Review and enhance customer service output levels.
• Investigate and respond promptly to queries and complaints from external, internal customers, and suppliers.

About you

• Extensive experience in Land Operations industry with strong knowledge.
• Essential strong Customer Service and people management skills.
• Effective written and verbal communication abilities.
• Excellent organizational skills, capable of prioritizing and managing high workloads, meeting deadlines even in challenging situations.

What We Offer

•  Comprehensive Training : Full training and continuous professional development to ensure compliance with regulatory requirements.

•  Pension Scheme: Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.

•  Holiday Entitlement: 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.

•  Career Advancement:  Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

If you believe that you are the perfect fit for this role, we encourage you to apply today! Follow the provided links and attach your CV to submit your application ASAP.

Candidates will be required to undergo necessary right-to-work checks for the UK, 5 year referencing and a criminal records check.

At DB Schenker, we embrace diversity and are dedicated to enhancing it further. We welcome all applicants, regardless of gender, age, disability, nationality, religion, or sexual orientation.

Job tags

Salary

£27k - £33k per annum