Property Maintenance Manager

Location

Edinburgh | United Kingdom

Job description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Maintenance Manager This is a full-time, permanent position located near the city centre, Edinburgh. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £28,000 to £32,000.

What the job involves for a Maintenance Manager:-

• Provide professional senior management support to all direct reports ensuring all supervisory processes take place across the whole service area. 
• People management to include managing a small team carrying out one to one meeting’s; return to work meetings; performance reviews; disciplinary meetings and ensuring annual appraisals are conducted to a high standard.
• Lead and be responsible for ensuring Service level agreements are meet in relation to our key performance indicators.
• Run an effective process to monitor and report on all maintenance issues through our maintenance platform and making sure these are completed in a timely manner. Review this feedback to devise and implement continuous improvement to drive efficiencies.
• Monthly checks to ensure your team completes all in-house training in line with our WISE values.
• Regularly review and monitor the performance of appointed contractors to ensure they meet the needs of current and future planned and reactive maintenance work. 
• Ensure we are delivering to the correct service level and appropriate safety standards. This should also be incorporating DJ Alexander values when dealing with our customers.
• Support the Head of Property Services in setting and monitoring all KPI’s and budgets with quarterly and annual services and improvement plans.
• Provide professional support to all other departments across the business with guidance and support on escalations and improvement matters.
  
• Ensuring we use Data analysis and forecasting to allow us to have the correct resource in place to deliver the agree service levels.
• Ensure phone statistics are meet and accurate recording of performance.
• Provide support, guidance and coaching to team members to develop their knowledge and encourage their development
  
• Ensuring the teams are full trained and competent to deliver their roles and responsibilities.
• Produce and adapt training plans for any new starters to incorporate other divisions within the Company.
• Delivering exceptional customer service using data lead intelligence, great leadership of People and technology.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-

• Ideally previous Property Maintenance Management experience and ARLA/Propertymark qualification but not essential.
• Can demonstrate good negotiation/communication skills and be very competent in resolving conflict and potential disputes – both written and verbal
• Ability to pick up and master new software systems.
• Exceptional customer service skills
• Personable character with the ability to multitask and perform under pressure.
• Meticulous attention to detail
  
• Efficient administration and organisational skills
• Reliable and process driven.
• Problem solver
  
• Confident at relaying information
  
• Multi-tasker with the ability to prioritise.
  
• Ability to remain calm under pressure and to handle complaints and difficult conversations
• Track record of meeting deadlines and exceeding client expectations
• You must have the current legal right to work in the UK

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!

All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.

Job tags

Salary