Customer Service Executive

Location

Brierley Hill, West Midlands | United Kingdom

Job description

Arc Legal Assistance, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

We are looking for a Customer Relations Executive to join our team and help us provide exceptional service to our customers, you will be the first point of contact for customers to deal with and resolve their issues relating to home emergency matters.

Reporting into the Customer Relations Manager this is a customer facing role with a primary focus on maintaining the high service levels upheld by the customer relations department.

Essential role functions include but are not limited to:

• Handling and resolving complaints in accordance with service standards and FCA regulations including corresponding with policyholders, contractors, claim suppliers, vehicle recovery operators and solicitors by letter and telephone.
• Providing prompt and clear communications to the complainant within regulatory timescales.
• Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions.

The ideal candidate will have a strong understanding of customer service best practices, and experience with a variety of communication platforms with a particular strength in written communication. You should also have a keen eye for detail and the ability to think on your feet and put the customer at the heart of everything you do.

If you're a problem solver with a passion for customer service and a desire to work for a company that values its customers, we want to hear from you!

For more information and to show your interest, submit your CV and we will be in touch.

Job tags

Salary