Key Retirement Group Ltd
Location
Preston, Lancashire | United Kingdom
Job description
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.
To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since it’s launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
Are you interested in the financial world? Have you considered a career in Underwriting? This could be the position for you. We are currently seeking a candidate with excellent quality checking skills and attention to detail to join our Underwriting Support team based in Preston.
As a member of the Underwriting support team, your main duties include full responsibility for the management of your caseload, covering a variety of work-types, to ensure customer queries/issues / administrative requests are dealt with efficiently and within agreed service levels. The role covers mortgage applications, pre offer queries and pre offer processing.
Main Role & Responsibilities :
Providing exceptional service to our customers in all aspects of their dealings with us.
Liaising with relevant internal and external stakeholders to maintain quality relationships.
Ensuring all tasks are completed accurately and within specific time frames, criteria and policy.
Making and receiving phone calls to chase outstanding reports or requests.
Dealing with technical queries from 3rd parties to allow a case to progress to mortgage offer.
Preferred Skills
Experience of working within a business area where accuracy and attention to detail are essential.
Exceptional attention to detail.
Excellent interpersonal skills.
Strong verbal and written communication skills.
Be able to influence and negotiate with all levels of the business.
Excellent punctuality and timekeeping.
Excellent standard and accuracy of work.
To be able to demonstrate analytical, decision making and problem-solving skills, achieving best business practice.
Ability to be proactive rather than reactive to ideas.
Experience of prioritising and completing work to meet deadlines.
Previous experience of quality checking is desirable.
To ideally have previous experience within the Financial Services industry, preferably from a regulatory perspective.
Good understanding of FCA regulations and the impact of regulatory risk would be desirable
Most of all we look for people who display and work around the core values of our business:
Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true and transparent in all our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops
Our purpose is to help people finance a better retirement.
Our mission is to be the UK's leading later life lending company.
Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender) and Air Group (The Coach).
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