Team Leader

Location

Rotherham, South Yorkshire | United Kingdom

Job description

Job Advert

Do you have customer service experience? Are you seeking a new opportunity to advance your career in Dearne Valley? We are looking for a passionate and dedicated Team Leader for a full-time role where you'll manage a team responsible for customer care. You'll motivate and guide a team of hardworking individuals to reach targets and strive for excellence in customer service.

As a flexible Team Leader, you can expect to take on the following:

• Ensure that team members perform in line with required customer service performance metrics
• Manage workload in a timely and effective manner
• Analyse customer feedback data
• Pursue quality and assurance initiatives
• Present recommendations for improvement

The ideal Team Leader candidate has excellent communication skills, a passion for helping others, and the desire to go the extra mile. If you are organised, highly responsible, and can adapt to change while juggling tasks, then this is your calling.

Additional requirements include:

• Minimum 2 years' previous team management experience
• PC literacy, fast typing and experience using appropriate software and systems
• Clear credit, disciplinary and criminal records
• Good interpersonal skills to motivate Agents and provide feedback in a positive, constructive way that will encourage performance improvement

As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.

If this full-time Team Leader job in Dearne Valley motivates and inspires you, apply today.

Job tags

Salary