Customer Service Advisor - TEMP

Location

Surrey | United Kingdom

Job description

Start: ASAP - up to 3 months

The Role

Due to an increase in workload, our client is looking for a temporary Customer Service Advisor to help support the current team with the increase in customer queries that has arisen.

You will be handling a high volume of calls from the general public - responding to enquires to be resolved effectively and escalating any complaints to the senior team.

• Resolving a significant proportion of customer queries at the first point of contact or routing them to the right team
• Providing accurate advice and guidance

The Candidate

Working in a small, but extremely busy customer service team, you will need to have excellent communication skills, a personable and calm manner and the ability to work under pressure - full training on the project and their systems will be given, so you will need to be able to confidently learn new systems and processes.

Key Skills:

• Proactive with commitment to provision of excellent customer service
• Good written and verbal communication skills
• Numerate
• Accuracy and attention to detail
• Well organised and methodical
• Team worker with ability to work on own initiative
• Resourceful and flexible in approach
• Able to perform efficiently and effectively under pressure
• Proficient in the use technology and in MS Office
• Understanding of the broad requirements of the data protection principles
• Problem solving and decision making in order to resolve straightforward problems within Customer services.

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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Job tags

Salary

£12.62 per hour