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Location

Crewe, Cheshire | United Kingdom

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Job description

Location: Herald Park, Herald Drive, Eurosales, Crewe, CW1 6EG

Schedule: Monday - Friday from 08:30 - 17:00 (no weekends, evenings or bank holidays)

Salary: Competitive Base Salary + Commission!

Heard of us?

We are an ambitious, forward-thinking global business who build transformative solutions for our customers to deliverbest-in-classsustainablemobility,connectivity,andtechnologysolutions.Wesupportourcustomerswith a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we are committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of Channel Support Account Manager is really important to us. The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team in the field of Telematics. As a Channel Support Account Manager, you will play a vital role in providing exceptional support to our channel partners, ensuring their satisfaction, and resolving any issues they may encounter.

Your responsibilities day to day will be…

• Managing the full end to end process of setting up new Channel partner accounts on all Radius systems and platforms
• Build rapport with Channel partner and support them with queries
• Educate and encourage Channel partners to follow processes and be self-sufficient
• Support with agreeing new SLAs
• Management of the dashboards within Jira to ensure all tickets are actioned within the SLAs
• Resolve escalations from any tickets that aren’t actioned within an appropriate SLA
• Support onboarding lifecycle of a Channel customer
• Own the relationship with finance to ensure billing is correct for each Channel customer and attend monthly meetings
• Attend monthly onsite meetings to review and improve processes
• Document any lessons learnt and provide to Supervisor weekly
• Support FinOps and Credit team on invoicing / billing queries

What do we expect of you?

• Previous experience in account management
• Able to demonstrate a professional and proactive approach
• Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution
• Self-motivated, defining and implementing processes as appropriate
• Flexible and adaptable to change
• Problem Solverand a team player but happy to work on your own too
• Strong Excel skills are an advantage

What can you expect of us?

• Afriendlyculturethatmirrorsourpropositiontoourcustomers
• Afast-growingorganisationthatdefinesitselfasbeingagileandinnovative
• Adriveforcontinuousimprovement,whichyouwillbeempoweredtogetbehindfromdayone.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

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Job tags

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Salary