Location
Ringwood, Hampshire | United Kingdom
Job description
Job Title: Customer Service Advisor
Location: Ringwood, Office Based
Salary: £11.50 per hour
Working Hours: Full-Time, 40 hours per week
Shift Patterns:
- Morning Shift: 9:00 am – 5:00 pm
- Afternoon Shift: 1:00 pm – 9:00 pm
- Evening Shift: 5:00 pm – 2:00 am
Are you a customer-centric individual with a passion for providing excellent service? Join our team as a Customer Service Advisor based in our Ringwood office. We’re seeking enthusiastic individuals with various levels of customer service experience to be part of a dynamic team.
Key Responsibilities & Accountabilities:
- Customer Support: Provide exceptional customer service via various channels, including phone, email, and chat.
- Issue Resolution: Resolve customer inquiries, concerns, and issues promptly and professionally.
- Product Knowledge: Develop and maintain a thorough understanding of the company’s products and services.
- Communication: Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience.
- Shift Flexibility: Work on a rotational shift basis covering three different shift patterns between 9 am and 2 am.
- Adaptability: Handle a variety of customer service tasks and adapt to changing priorities.
- Documentation: Accurately document customer interactions and feedback in the system.
- Team Collaboration: Collaborate with team members to share insights and improve overall customer satisfaction.
Requirements:
- Customer Service Experience: All levels of customer service experience considered.
- Communication Skills: Strong verbal and written communication skills.
- Adaptability: Ability to work in a fast-paced environment and adapt to different situations.
- Problem-Solving: Excellent problem-solving skills with a proactive and positive approach.
- Shift Availability: Flexibility to work between 9 am and 2 am on a rotational shift basis, Monday to Friday.
Benefits:
- Competitive hourly rate of £11.50.
- Office-based role in a vibrant and supportive team environment.
- Opportunities for career growth and development.
How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we invite you to apply. Please submit your resume along with a brief cover letter outlining your relevant customer service experience.
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
Job tags
Salary
£10.5 - £11.5 per hour
