Location
Wirral, Merseyside | United Kingdom
Job description
Job Description
We're excited to be recruiting for a successful Lettings and Estate Agency on the Wirral! They have a great opportunity available for a Lettings Property Account Manager to join their small, yet friendly team.
This role is very client facing, you'll be dealing with Landlords and Tenants, responsible for property inspections, administration, maintenance, check in's/outs as well as delivering excellent customer service.
Location: Wirral office as well as travelling to properties across the Wirral
Hours: Monday to Friday 9-5.30pm
Salary:up to £25,000 plus monthly bonus and 45p per mile travelled (or use of a pool car)
Benefits: 20 days holiday plus your birthday off and bank holidays, pension, healthcare (after probation)
Key Responsibilities
Administration
- Strong administration skills ensuring you are task orientated, IT competent and have a good eye for detail.
- Answering the telephone and taking both Landlord and tenant enquiries
- Deal with Landlord enquiries to appointment, making sure everything is set up
- Filing
- Fully manage the SME management system for all activity, ensuring detailed notes are recorded in the notes section.
- Responsible for taking pictures, doing virtual viewings
- Using the system to ensure any maintenance issues are reported and correctly documented
Property Management
- Property inspections must be diarised and a minimum carried out within postcode areas.
- Contact all Landlords within 24 hours of carrying out the inspection to inform of condition and gain consent to have contractors visit the property.
- Carry out all check out appointments at the property and agree any deposit deductions.
- Aim to achieve all deposit deductions at the property check out with signed agreement from the tenant. If prices needed from contractors, telephone them from the property to get a price or arrange for them to visit and be able to go back to the outgoing tenant within 48 hours.
- Liaise with the team on any maintenance issue which could threaten Customer Service.
- Communicate with application administrator regarding any jobs that need to be put on for re-lets from check-outs.
- Train all TTs on how to use online maintenance system for reporting maintenance issues.
- Ensure lone worker health and safety policies are followed, for personal safety, at all times.
Service
- Good interpersonal skills concentrating on building relationships with both landlords and tenants.
- Basic sales skills with the ability to recognise and convert opportunities which will contribute towards the success of the business.
- Notify the team on any issues which breach Tenant contract conditions.
- Resolve any issues that may arise from properties, taking responsibility to ensure that they are resolved in a timely fashion to the satisfaction of all parties.
- Ensure the highest standards of service excellence to all external and internal customers at all times.
- To provide cover for maintenance and application team when required.
- To carry out any additional tasks as and when required.
Requirements
Required skills and experience
- Ideally lettings experience or other property related experience
- Strong administration skills
- Excellent customer service and relationship skills
- Strong negotiation skills, able to politely challenge and handle difficult conversations
- Beneficial if you have an interest in Property- e.g. able to understand basic property challenges like boiler issues, condensation etc
- We'd look at someone with a background in maintenance also
- Must have a UK Driving License
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
Job tags
Salary
£25k per annum
