Strategic Business Manager

Location

Gloucester, Gloucestershire | United Kingdom

Job description

The Strategic Business Manager will provide leadership to the practice, ensuring that it continues to develop and respond to the constantly changing primary care environment. They will work proactively on evolving opportunities and challenges, liaising with the Partners and current management team. They will be responsible for the smooth, effective and financially efficient running of the business, in line with the practice ethos and values. They will have overall management responsibility for all employed staff within the Practice. It is recognised that the requirements of the post are constantly changing because of the nature of changes in General Practice. The following list therefore serves to illustrate the scope and responsibilities of the post and should not be considered exhaustive: 1. Strategic planning and practice development Develop a Strategic Plan with the Partners in line with the practice ethos and ensure that its objectives are met. Regularly review the Strategic Plan to take account of developing challenges and opportunities, ensuring that the practice remains effective, efficient and profitable. Undertake regular reviews of the practice personnel structure, individual workloads, staff training and equipment with the aim of proposing strategic improvements to the partners. Together with the Partners and other members of the management team, plan, and help implement any changes necessary to meet new demands on the practice from internal or external sources. Be alert to new developments in primary care and keep up to date with NHS and ICB proposals and plans, attending local and national meetings as required. Develop and maintain a network of key local relationships. Achieve goals and targets using a combination of personal involvement, motivation of staff and appropriate delegation. 2. Practice Organisation Propose and help implement procedures to improve practice organisation and provision of services to patients. Ensure a robust system of review and ongoing updates are developed. Ensure systems are in place to allow the practice to deliver on all targets and deadlines e.g. QOF, enhanced services, required audits. Lead and directly line-manage the current practice management team. Participate in regular meetings with all Heads of Departments and key partners to monitor performance, discuss current priorities and any support needed with these. Be familiar with the Partnership agreement; monitor compliance and recommend changes where appropriate. Organise and contribute to Partnership meetings. Ensure records of meetings are prepared and circulated promptly. Ensure decisions are acted upon. Ensure systems are in place to keep all members of the primary health care team informed on relevant matters. 3. Patient Services Monitor practice activity to ensure that patients receive an excellent service. Adopt a strategic approach to provision of patient services. Work in partnership with patients and with other team members to plan, develop and help implement systems that ensure the provision of excellent services to patients. Present innovative ideas for improving services for patients and oversee work to deliver these. Ensure service development and delivery is in accordance with local and national guidelines and complies with all contractual obligations. 4. Human resources Develop a workforce plan and recruitment strategy which supports the long term needs of the practice. Ensure robust processes are in place for recruitment, managing staff employment and contract issues, payroll and pension scheme arrangements Provide advice to the Partner responsible for staff in matters of workforce planning and development. Foster staff wellbeing by helping to create a positive work environment. 5. Practice Finances Maintain oversight of all payments to and from the practice, ensuring that financial transactions are performed, recorded and monitored effectively. Ensure robust processes are in place for PAYE, NIC, SSP, SMP and pension scheme administration for all staff, including employed doctors and GP Trainees. Understand and keep up to date with the regulations in the Statement of Fees and Allowances and LES, DES and NES schemes. Make proactive suggestions for generating income and reducing expenditure. Assist the partners in calculating the financial implications of any proposed new activities. Consult with the partner responsible for finance on such matters as budget-setting, planned allocation of resources, cash flow, etc. Ensure regular financial information is sent to GP partners including a brief monthly financial update. Prepare and present a quarterly report to Partners on list size/distribution. 6. Premises Management Oversee the management of any premises related upgrade or reorganisation; liaise with outside professionals as required; plan finances and timing. 7. Primary Care Network Engage with staff in the PCN to develop joint projects, actively participate in relevant PCN meetings and deal with matters arising. 8. Quality and Performance Ensure compliance with confidentiality, information governance and practice protocols where appropriate. Ensure all staff are kept informed of policy changes. Alert other team members to issues of quality and risk. Be responsible for assessing own training and development needs, discussing these with the partner responsible for staff, and agreeing a method of implementation. Contribute to the effectiveness of the team by reflecting on performance and making suggestions on ways to improve and enhance this. Provide direct training to staff when required. 9. CQC Lead and facilitate the continued achievement of CQC compliance, aiming for Excellent standard. Oversee updates to Practice protocols and policies and ensure implementation of any changes needed. Help develop new practice protocols and procedures as required. 10. Health and Safety Ensure premises and staff insurance are maintained. Ensure that disaster recovery and business continuity plans are maintained. Ensure that the practice complies with legislation relating to health and safety. The role will require the post holder to undertake any other duties as appropriately required by the partnership or their own professional regulatory body. The post holder will be required to work flexibly and may be required to undertake other duties in support of the Practice. Responsibilities applicable to all staff Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training program implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

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