Location
Bicester, Oxfordshire | United Kingdom
Job description
About us
We are Polestar. We are detail obsessed performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail one without compromise. We dont believe in shortcuts. We innovate constantly and we are relentless in our pursuit of the best. Were expanding and we need people who share our vision and want to be part of something different.
Let us describe the challenge we offer
The Bicester Space Manager is responsible for leading the successful operation of the new Polestar Bicester Space as well as several key events taking place in the local area. The Space team constitute Polestars front line and are their brand advocates supporting their mission by creating memorable positive experiences for Space visitors. You will be responsible for leading the Space team and ensuring they consistently deliver an incredible educational immersive and exciting experience to all visitors. You will make sure that visitors get inspiration and support to learn about Polestar from the moment they walk into the Space. Polestar has created one of the most innovative vehicles ever made and you will help deliver an equally innovative and unforgettable customer experience.
The role will include direct report management of the Polestar Bicester Space team.
The Bicester Space
Polestar Bicester is our new Space offering a combination of the UK HQ commercial office Customer Care Centre office and a Polestar Space for customers and prospective customers to learn more about the Polestar brand and experience our products firsthand. The Polestar Space will not only be a location for people to come and experience the brand and test drive our cars but will additionally be a location for customer and fleet/ business/ partner events throughout the year as well as working collaboratively with the Bicester Heritage team on their events programme.
Main responsibilities
- Coordinate manage and provide direction and development feedback to the Bicester Space team
- Ensure that the team are welcoming all customers to the Polestar journey by making their journey to ownership a delightful experience
- Ensure that you and the Space team are providing tailored experience based upon our customers specific interests and agenda and answer all their questions
- Help Polestar to maintain a healthy sales pipeline by leading the team to collect relevant customer information
- Demonstrate a mastery of all Polestar products and services the EV landscape trends industry news as well as local incentives for EV owners and ensure the whole Space team and wider UK team are kept up to date
- Act as a role model of Polestars culture and behaviours and inspire and coach the Space team to create the energy and excitement around the Polestar brand
- Inspire and coach the team to create the energy and excitement around Polestar offers including vehicle finance solutions service extras additionals etc
- Schedule and conduct excellent test drive experiences ensuring all precommunication calls are undertaken and to help walk people through the online purchasing process and after sales process
- Recommend ideas for events both at the Space and in the local area
- Build and maintain longterm business relationships with customers
- Lead all performance reviews reporting analysis and recommendations for improvements relating to the Space operations
- Lead team briefings and review sessions
- Ensure the Space and all vehicles are carried out according to Polestar standards
- Confidently converse with customers in the case of any complaints and escalate as necessary
- Adhere to all Health & Safety and Crisis Management documentation and processes
- Manage staff rotations holiday sickness cover and oversee regular stock takes
- Generate new SME business organically through business networking events and effective use of Experience cloud tool that feeds into the UK business development programme.
- Admin tasks liaise with facilities to ensure regular maintenance and checks are in place and the space is up to the correct standards at all times.
You and your skills
As a person you are curious creative and enthusiastic. You have a customercentric mindset strong communication skills and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy selfmotivated and make things happen never settling for just the status quo.
As a leader you are supportive of your team and are happy to provide a high level of mentoring for team members to drive change and development. You provide guidance and communicate clearly to maintain a trusting environment and bring out the best in the team.
Attitude
- Love to go deep into the detail and navigates complexity with confidence
- Knowledgeable and assured but respectful of others and never arrogant
- A thirst for learning and trying new things and never happy just standing still with the status quo
- Personality
- Warmly and respectfully making sure customers get the support they require
- Work collaboratively with the team to get things done and create a positive Space atmosphere
- Seek out information and proactively addresses lingering customer concerns
- Ensure any customers concerns are being heard and addressed
- Provide a tailored experience for all guests and customers
To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand our dedication to design and commitment to sustainability. Experience in the automotive industry is not mandatory for this role but you must have:
- A minimum of 2 years of experience in a clientoriented retail environment
- Minimum 2 years of experience in leadership and people management
- Proficient experience working in a retail environment customer service events tech or automotive/ EV industry is desirable but not required.
- Provide handson guiding coaching and empathetic interactions with team
- Establish clear directions set objectives and distribute workload appropriately
- Attention to detail and ability to multitask
- Fluent in English with excellent oral and written communication skills
- Hands on team player with a positive cando attitude
- Strong customer experience analytical organisational and reporting skills
- Ability to take direction and absorb information quickly and support the wider team
- Ability to work within a fast paced and dynamic team environment
- Desire to test new ideas and approaches
- Proficient in Microsoft Excel Word PowerPoint and Outlook
This role will require a valid UK driving license passing Polestar checks and with an acceptable safe driving record and the ability to work evenings weekends and bank holidays.
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climateneutral by 2040 is just as important to us as being inclusive diverse and innovative. Together we are creating collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand determined to improve the society we live in.
Are you ready to join us on this exciting and fully electric journey
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