Location
Aldershot, Hampshire | United Kingdom
Job description
Full time, 42 hours a week. Working 12 hour waking night shifts between 8pm and 8am, on a four on, four off rota.
Hampshire Social Inclusion Hart and Rushmoor provides accommodation and 24/7 support for up to 20 clients with complex and high-level support needs.
Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients.
Although this can be a challenging role, it’s also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply.
You will be working as part of the night team to provide support to our homeless clients. You will love helping others by being on hand when they need you. Your primary role will be to keep our service and the people that use it, safe.
MAIN RESPONSIBILITIES
Be the first welcoming friendly face for people coming into the service
Provide informal support to clients and be a listening ear
Respond to incoming calls
Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary
Monitor the service and surrounding areas that are covered by CCTV
Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
Perform any other checks or tasks as directed by staff, referring issues to relevant person
You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
Maintain clean and tidy communal areas
Provide detailed handovers to day staff, regarding client safety and support information
Work in accordance with Health and Safety regulations and policy and procedure
Attend supervision, appraisal and training as required to carry out the role
Provide basic First Aid assistance until help arrives – Full training provided
Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable
Support your colleagues managing the night service, where required
KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING
Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better.
Clear verbal and written English
Good IT and keyboard skills
Polite, assertive manner, ability to self -motivate
Passion for working in a client/customer facing role
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Job tags
Salary
£23.48k per annum
