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Location

Haywards Heath, West Sussex | United Kingdom

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Job description

Location: Haywards Heath Salary: £22,000 to £23,400 - Depending on experience Department: Customer & Operations

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

What makes First Central different, that’s easy, we are ambitious and love to push the boundaries, we run on people power and put our customers first, always.

Are you looking for a new Monday to Friday career that will provide full training, ongoing progression within your role and an option to work 3 days from home and 2 days office after passing probation? Perhaps you are looking to kick start your career in an office-based role after working in retail or hospitality or looking to enhance your career within customer services?

We have three vacancies for a Claims Advisor to join our Recoveries team in Haywards Heath, West Sussex. Two vacancies are permanent, and the second will cover maternity leave on a 12 month fixed term contract.

You’ll be sending claim allegations to at fault third party insurers, requesting reimbursement of our costs and instructing solicitors for litigation. We will offer you excellent training to learn our systems with plenty of ongoing progression to take on more responsibility leading to a successful career within the world of Motor Insurance!

It’s all about You. Here’s a taste of the benefits you’ll enjoy …

• £22,000 to £23,400 depending on experience which will increase with progression
• Hybrid working of 3 days from home and 2 days in the office after 6 months service based on performance
• Monday to Friday 9am to 5pm
• Clear progression matrix
• Fully supportive team throughout
• Fantastic company benefits
• £100 off your car insurance!
• A fun place to work
• Speaking with customers to provide an update on their claims journey
• Sending allegations to third party insurers and Solicitors
• Submitting any costs to third party companies
• Negotiating costs for Quantum (Damages) disputes
• Recovering costs from debtors for breach of policy/Indemnity withdrawn cases
• Instructing solicitors to commence legal proceedings for outstanding costs
• Proactively establish liability by requesting CCTV, Police evidence and Witness information
• Dealing with Non fault cases that happen abroad or within the UK
• Liaising with internal and external companies to bring closure to cases
• Adhere to and consider all regulatory requirements at all times
• Be compliant with health and safety policies at all times
• Ensure compliance with company standards/regulations at all times
• Any other reasonable duties as required
• Previously worked in Customer Services or Administration for example retail, hospitality, call centres or similar environments – Full training provided
• Problem-solving skills with the ability to adopt a logical approach to resolving problems
• Good numeracy, literacy and negotiation skills
• Self-motivated and enthusiastic
• Excellent communication, time management and organisation skills
• Desire to learn and develop through continuous training

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

We’re happy to discuss flexible working during the recruitment process.

As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

86% of people would recommend a friend to work at First Central

Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe

We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you

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Job tags

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Salary