Apprentice - Hays Beds and Transfers Assistant
HAYS TRAVEL LIMITED
Location
Sunderland, Tyne and Wear | United Kingdom
Job description
What you will do in your working day
Earn while you learn with our award winning training team.
This is an exciting apprenticeship opportunity within our Hays Beds and Transfers Department.
Hays Beds and Transfers Product Team work in an environment which is structured around our key objective in driving sales. This is carried out by a number of functions, but primarily by relationship management, quality control of our existing products and developing new products. The focus of this role is to develop the sales and product of Hays Beds and Transfers, establishing strong relationships with designated suppliers, divisional managers IG members & VISTA in order to meet sales targets.
Key Responsibilities
- Responsible for the account management, sales analysis, lost booking analysis, contracting of new suppliers, negotiations and query resolutions to maximise overall sales
- Being pro-active in gap filling or identifying new suppliers
- Relationship management Hays Beds & Hays Transfers suppliers and initiate override negotiations
- Negotiation of special offers and flash sales weekly, distributing them to key areas of the business such as VISTA product, VISTA sales, web marketing and key IG members
- Daily system checks within Hays Beds, Hays Transfers, iSell, iTour and the Agent Portal of own suppliers to ensure that all suppliers’ feeds are performing to the expected standard in line with systems checks procedure
- Investigation and resolution of statement queries for dedicated accounts
- Point of escalation for all areas of the business
- Assist with group enquires
- Transfer rate loading into Transtan – mainly to support new rates negotiated or to gap fill, or to load ad-hoc rates to support the wider team
- Support the team in any ad-hoc duties required, such as price comparisons, team handovers etc.
Competencies Required
- A good team player
- Good organisational skills with the ability to prioritise own workload
- A clear and effective communicator with the ability to liaise with internal and external customers
- Ability to build relationships with customers, providing exceptional customer service at all times
- Analytical and problem solving skills
- Ability to work as part of a team in a dynamic and vibrant department
- Strong team player who is supportive and strives for success for themselves and their team
- An enthusiastic and positive approach to learning and progressing within the company
Technical Skills Required
- Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
- Strong attention to detail and accuracy skills
- File management skills
- Web Navigation Skills
The training you will be getting
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
- You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required
What to expect at the end of your apprenticeship
- We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Job tags
Salary
£12.53k per annum
