Location
London | United Kingdom
Job description
Are you an experienced leader ready to make a significant impact? Media Works, a top-tier call centre operating between the US and the UK, is seeking a dynamic and motivated individual to join us as a Call Centre Team Leader in London.
Key Responsibilities:
- Lead and inspire a team of call centre agents to achieve performance targets and exceed customer expectations.
- Provide coaching, mentoring, and ongoing training to ensure team members reach their full potential.
- Monitor and analyze team performance metrics, implementing strategies for improvement.
- Collaborate with other departments to streamline processes and enhance overall operational efficiency.
- Handle escalated customer inquiries and ensure swift resolution.
Qualifications:
- Proven experience in a call centre leadership role.
- Strong communication and motivational skills.
- Ability to analyze and interpret performance metrics.
- Exceptional problem-solving and decision-making abilities.
Job tags
Salary
