Service Manager

Location

Redditch, Worcestershire | United Kingdom

Job description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. 

Service Manager

Redditch

About Us

Belliss and Morcom provide oil-free reciprocating compressors to the PET and industrial markets. All compressors are water-cooled, installed powers range between 75 and 550 kW and delivery pressures are up to 45 barg for PET installations and 90 barg for industrial installations.

Job Summary

As the Service Manager for the Belliss & Morcom business, you will be responsible for the administration, implementation, and management of the service fulfilment processes in its goal of operational excellence; for the operational & EHS aspects of running a service business; and for the strategy and achievement of specific financial objectives.

Responsibilities

• To build customer loyalty and retention through delivering innovative, customer focussed and value-added service solutions.
• Use in-depth knowledge of competitors and customers operations/best practices to demonstrate the features and benefits of Ingersoll Rand service offerings.
• Manage the Direct Aftermarket Service Sales team, engage and acquire new service opportunities and to constantly review the opportunities arising from within the existing customer base.
• Assume responsibility for the Financial Management of the business, including the Profit & Loss, inventories, and assets of the Service Operations.
• Recruit, develop, and motivate a quality service team, developing skill sets and utilising performance management tools to maximize employee engagement and to develop sustained superior performance.
• Own and drive all aspects of EHS within the service environment, and to develop a culture of continuous improvement and industry leadership in this vital area.
• Devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and control and to deliver a best-in-class service experience.

Basic Qualifications

• Driving Licence
• Technical knowledge of compressed air systems and products preferred.

Travel & Work Arrangements/Requirements

Hybrid working with limited UK & International Travel.

Key Competencies

• Knowledge of Competitor equipment is preferred.
• Minimum 3 years of service management experience required. Remote engineer management an advantage.
• Excellent communication and customer relationship building skills are critical.
• Flexibility, initiative, willingness to drive change in process and systems essential.
• Proven ability to work closely with different organisational levels, internally and externally.
• Microsoft package and e-mail essential, SAP and Siebel knowledge advantageous.
• Must possess good written and numeric skills.
• Strong commercial acumen essential.

What we Offer

• 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
• 7% Employer Pension Contribution
• Westfield Health Medial Cash Plan Cover
• Death in Service Benefit of 4 x salary
• Cycle scheme (After probation period)
• Electric Car Scheme (After probation period)
• 10% of salary in shares after 1 year of employment
• Costco Gold Company member, allowing employees to join.
• Employee Assistance Program
• Enhanced Maternity & Paternity Policies

#LI-AP1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit

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Salary