Customer Service Desk Agent - Leatherhead
Location
Leatherhead, Surrey | United Kingdom
Job description
- Opportunity to start a career in IT sector with training and development
- Hybrid role, based in leather head up to £160 daily (Inside IR35)
About Our Client
Our client is a leading provider of world-class IT solutions. Their growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services. They are looking to appoint multiple hires as Customer Service Desk Agent - Leatherhead.
Job Description
The successful Customer Service Desk Agent - Leatherhead will be responsbile for:
- Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary
- Meeting / exceeding target SLAs (first response, resolution, update cadence)
- Managing the end-to-end processes ensuring the end users receive the highest level of service.
- Manage the communication between external Partners and Bytes
- Processing of a multitude of client requests including:
- DoA and Warranty requests
- General service queries
- New Device Requests
- Multi user access request (Office License)
- New Joiner requests (Practices)
- Software Requests (Packaging Payment)
- Leavers Requests
The Successful Applicant
The successful Customer Service Desk Agent - Leatherhead will have:
- Proficiency in Excel and a curiosity for all things technology and fixing problems
- Great communication skills are essential
- Aptitude to work at pace with accuract and aattention to detail
- Demonstrated problem solving skills
What's on Offer
THis is a great 1st step as a Customer Service Desk Agent into the IT world offering support training and development. Hybrid working (1-2 days per week) in the Surrey offices with an initial 6-month contract with the possibility to become permanent. Day rate: £150-£160 (Inside IR35).
Job tags
Salary
