Product Trainer

Location

Abingdon, Oxfordshire | United Kingdom

Job description

About RM
At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.  

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work.  

Job Purpose

The Product Trainer role in RM is integral to our ability to onboard new customers and maximise opportunities with existing customers. It is a high-profile customer facing role requiring the skills to learn complex software products, design training sessions and successfully deliver these both in person and remotely and through other approaches such as recorded content or online courses.

RM Assessment customers are heavily involved in the education sector, many of whom come from teaching and training backgrounds. A solid understanding and appreciation of pedagogy is also required.

This role has been created to support a large Digital Transformation project for an internationally renowned education organisation. It will be responsible for developing training content and materials tailored to the client project and delivering training to the organisation’s teams and their 3,500 schools across the globe. The job holder will be working closely with the client’s Digital Transformation Team and other internal roles supporting this exciting digital transformation project.

Main Responsibilities

Decision Making

I) Independent decision making and planning:

• Scheduling of your time in order to meet agreed demand and recording this centrally for cross-functional team access
• Training session content design
• Scheduling of training events and customer training.

II) You refer to your manager / a colleague.

• Discussion of content, knowledge and Training standards
• Training delivery pedagogy
• Cost approval
• Any activity that falls outside of agreed budget

Impact & Influence

• Leads on designing and delivering training sessions and content
• Influences Product Management in respect of product enhancements and our wider training proposition including on innovate approaches to delivering training.

Knowledge, Skills & Experience

• Experience of designing and delivering training to external customers including a good understanding of pedagogy and how to differentiate to learners
• Experience of delivering both interactive training (delivered face-to-face and remotely) and self-service training programmes
• Experience of developing a range of training materials including presentations video content and webinars
• Experience of working in a cloud-based software product environment
• Experience of working with school and/or knowledge of the Assessment domain would be an advantage
• Strong communication skills – applicable through multiple channels (written, spoken, workshops, presentations)
• Ability to adapt style, language and communication methods to the needs of the audience
• Proven ability of organisational planning and problem solving
• Understanding of personal data, GDPR and other data protection regulations
• Ability to develop cohesive working relationships with internal/external stakeholders, on-shore and off-shore
• Ability to work effectively under pressure with competing and rapidly changing priorities
• Experience of working in international education contexts would be advantageous.

What’s in it for you?  

At RM we recently introduced My Work Blend @RM which provides office - based colleagues with multi location and hybrid working options to suit them . As well as your office base , you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.  

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.  

At RM we are committed to making the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us a t [email protected] .  

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available , some roles are also eligible for a performance-related bonus .  

There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment , or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.  

Job tags

Salary