German speaking Customer Service Executive

Location

North London | United Kingdom

Job description

Our client, a successful mobile app organisation, is looking for a German-speaking Customer Support Executive to join their dynamic team. In this role, you will be responsible for delivering outstanding customer support across the German & UK markets.

Your responsibilities will include:

• Dealing with customer queries mainly via LiveChat
• Replying to App customer reviews on iOS and Android
• Providing first-class advice and information about the App
• Occasionally translating and proofreading website content

About you:

It is essential for you to be a customer-oriented individual and to have superb problem-solving skills, as well as excellent German and English language skills. This is a thrilling opportunity to be part of, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic and multilingual team!

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience in Customer Services
• Previous experience using Zendesk is desirable
• Demonstrated interpersonal skills and the ability to work as part of a team and independently
• Strong communication skills, able to work in a fast-paced environment

To apply, please send your CV in English and in Word format to Tom.
languagematters is acting as an employment agency in relation to this vacancy.

Job tags

Salary