Client Account Manager

Location

Southwark, Greater London | United Kingdom

Job description

We're looking for an Account Manager to build, maintain and develop strong partnerships with clients, using comms planning expertise to identify cross-channel growth opportunities, advocate new services, and maintain exceptional delivery across media channels, with a focus on performance marketing.

We're looking for someone who is proactive, and who is constantly looking for creative ways to achieve exceptional results; someone who can build lasting relationships at all levels both internally and externally.

The account management function is the main point of contact between Assembly and its clients across all agency services. Working across all internal teams, the client leadership function is uniquely positioned within the business to ensure clients ambitions are realised in a timely, consistent and commercially conscious manner.

About Assembly

Assembly Global brings together data, talent & tech to deliver global omni-channel media + business, technology and data consulting solutions that help brands change as fast as the world around them. Our mission is to help our clients find the change that fuels their growth. We are lucky to work with some of the most visionary and progressive, global brands around, including Estée Lauder, Patagonia, Moncler, Lenovo, Virgin Travel Group, Loewe, Ralph Lauren and Converse.

At Assembly we embody three core values: Show Up - actively contribute to a space of personal and collective growth; Make Change - embrace challenges as opportunities, taking intentional steps to drive positive change; and Win Well - approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. Together, we create an environment that fosters continuous learning, adaptability, and a shared passion for making a meaningful impact.

Responsibilities

• Act as account manager across a portfolio of clients
• Develop excellent client relationships at all levels
• Work with internal channel teams to manage priorities across channels and ensure client deadlines are met
• Have a multichannel view of all priorities/tasks across channels. Work with channel teams and the client to plan and project manage these & set client expectations for delivery
• Ensure all project plans and process documents are maintained and kept up to date
• Attend multichannel client meetings & work alongside the Associate director to drive multichannel strategy
• Report on account resource on a monthly basis to Account director/Associate director
• Recognise cross & upsell opportunities and work alongside the Associate director and Channel Heads to maximise these.
• Support Associate Director and Business Director with cross sell proposals. Attend client proposal meetings where appropriate
• Keep abreast of channel and product updates within the agency, ensuring these are communicated to the client where appropriate

Requirements

• Digital marketing experience, preferably in a digital agency
• Excellent understanding of all digital channels including PPC, SEO, Display and Paid Social
• Excellent communication skills (both written and verbal)
• A mind for data
• Results and target driven with excellent attention to detail
• Able to prioritise and multi-task, working with all agency departments
• Proactive, motivated, self starter
• Confident client facing attributes

Benefits

In return for your enthusiasm and expertise, we’ll reward you with an enviable range of benefits that include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, pension, life assurance, enhanced parental leave and access to perkbox.

Equal Opportunities

Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Social and Environmental Responsibility

At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours

Job tags

Salary