Customer Support Coordinator

Location

Leicester | United Kingdom

Job description

Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements.

The Customer Hub is accountable for the delivery of customer service excellence to customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI’s, management of day-to-day process and reporting requirements.

Scope of Role:

The Account Co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, through ensuring mutually agreed business objectives and service level agreements are achieved.

This role also is responsible for providing an escalation point for issues raised/observed and support with the resolution.

Objectives for Role:

• Communicate effectively with internal and external stakeholders always.
• To act as an escalation, point for customers and to act as a conduit between the Sales team and/or Operations.
• Produce vehicle updates and reports for centralised accounts.
• Co-ordinate and monitor movements of vehicles.
• Compile and distribute internal and external reports.
• Receive, process, and monitor collection requests from our vendors, ensuring that all vehicles are collected within each account designated timeframe.
• Responsible for maintaining and updating all systems for centralised accounts.
• Develop and maintain relationships with internal customers and colleagues working together to identify and improve service delivery.
• Attend review meetings / conference calls as required.
• Ad-hoc duties or tasks as and when required to support the relationship management and retention of customers.

Skills, Knowledge and Experience:

• Excellent communication and customer service skills with the ability to speak with confidence to a range of customers at all levels
• Great interpersonal skills with the ability to build relationships with various internal and external customers across all levels
• Strong Excel skills and a good working knowledge of Microsoft Office packages
• Attention to detail with a focus on quality and service
• Demonstrates good business acumen
• Self-driven and self-motivated
• Excellent interpersonal skills and able to work at all levels
• Able to identify sales opportunities
• Able to manage and prioritise workload
• Flexible with the ability to embrace change quickly
• Ability to work in a fast-paced environment and to tight deadlines

Benefits

• 25 days holiday + Bank Holidays
• Birthday Off
• Wellbeing & Charity Days
• 4% pension contribution

This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.

Job tags

Salary