Remote Care Technical Support Specialist (Solihull)
Location
Solihull, West Midlands | United Kingdom
Job description
Remote Care Technical Support Specialist (Solihull) page is loaded
Remote Care Technical Support Specialist (Solihull)
Apply locations United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull time type Full time posted on Posted 3 Days Ago job requisition id 31080318
JOB DESCRIPTION:
A fantastic opportunity for someone with superb communication and interpersonal skills to have a direct impact on Cardiac Rhythm Management (CRM) patients! Working from the Solihull office, as part of a wider team of Technical Support Specialists (TSSs), you will provide remote clinical and technical guidance on the use and operation of Abbott’s CRM products to the medical community and various Abbott departments. Full technical training will be provided.
Responsibilities include:
- Providing technical support services in the field of Remote Patient Monitoring and CRM devices.
- Providing technical information to customers in response to inquiries/reports from the field.
- Performing product evaluations and testing based on reports from the field.
- Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
- Conducting product training to in-house personnel.
- Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
- Providing technical response to corporate Abbott website inquiries.
- As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house).
- Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.
What you’ll need:
- Experience in a similar support/troubleshooting/customer service position (degree preferable)
- Fantastic engagement with customers/interpersonal skills
- Excellent verbal and written communication skills
- Good experience in use of analytical tools and software
- Ability to work effectively within a team in a fast-paced changing environment
As you’d expect from an innovative global healthcare company, we offer excellent salaries and a competitive range of benefits to support you and your family, including a defined-contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme, within a lovely office environment.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
About Us
Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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