Abellio
Location
Billericay, Essex | United Kingdom
Job description
Are you looking for an opportunity?
Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!
We have a fantastic opportunity for a Ticket Office Supervisor within Billericay Station. Please note that this is a static position.
The Role
The key focus of a Ticket Office Supervisor is to supervise a small team to ensure that the team continue to be both motivated and dedicated to exceeding customers expectation. In this role you will be committed to encouraging sales, while demonstrating a desire to achieve sales targets and incentive schemes.
As a Ticket Office Supervisor, it will be your responsibility to ensure that Ticket Vending Machines are maintained, effective and on-train colleagues have the appropriate equipment. You will be required to process sales transactions, adhere to the company Cash Regulations Policy, and there will also be an element of period end accounting.
Training on company systems will be provided peer to peer, by our dedicated colleagues within the business
This position will require you to work a combination of early starts, and late finishes. There is also some weekend working including Sundays turns that are outside of the 35hr working week.
Full uniform will be provided, to ensure that you embrace our values and brand as a business
What we are looking for
We are looking for a colleague who has a level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.
Effective customer service and interpersonal skills are needed for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).
You will be knowledgeable about new technology such as smart phones and the internet and be comfortable showing customers how to use these.
The closing date for all completed applications is on Friday 15th March 2024
*Please note vacancies can close earlier due to high influx of candidate applications*
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
· Genuine … be welcoming, customer-centric and respectful
· Professional… be solution-oriented, accountable and delivering to promises
· Proactive … be progressive, innovative and decisive
· Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!
What can we do for you?
Job tags
Salary
£28.67k per annum
