Pensions and Payroll Team Leader
Location
Remote | United Kingdom
Job description
Job Title: Pensions and Payroll Team Leader
Position Type: Permanent / Full-Time
Hours of work: 37.5 Hours per week
Function: Human Resources
Salary £36,100
Reporting to: Pensions and Payroll Manager
Location: Note location of role is home based
The Lifeway’s Group is one of the UK’s leading providers of specialist support services for people with complex needs. We are striving to be revolutionary in our sector and currently on a transformational journey to become the Care Provider of Choice by 2026 - through new process, digital solutions / tools, and more efficient ways of working, helping our people deliver the best care to the people we support. We would love to invite you to be part of this!
J ob Summary:
The Group Payroll and Pensions team is part of the HR Shared Services (HRSS) team and head office HR function and is responsible for the end-to-end processing of 2 payrolls for circa 11,000 employees nationally. There are 2 Pension and Payroll Team Leaders who report to the
The Pensions and Payroll Team Leader will ensure that efficient and effective advice and coaching is delivered to all Lifeways colleagues and managers on pension and payroll processes. They will work alongside the other Team Leader to share best practice and be responsible for managing 2 Payroll and Pension Administrators.
Pensions knowledge and experience of managing pension queries to resolution is key for this role with a good number of our colleagues joining through Tupes so a good understanding of the tupe process, defined contribution and defined benefits pensions schemes is essential.
Key Responsibilities:
- Directly accountable to the Payroll & Pensions Manager for the accurate and end to end processing of both monthly payrolls.
- Manage the team of 2 Payroll & Pension Administrators including performance management, annual leave and learning / development.
- Manage complex pension queries, pension year end returns and pension related matters.
- Provide effective management of resources in order to ensure high levels of service, working cross functionally within the HRSS team to ensure that the highest levels of customer service and professionalism are always delivered.
- Share best practice with the wider Payroll and Pensions Team on technical pension and payroll and issues
- Contribute to the efficient and effective delivery of the Payroll & Pensions team to the agreed SLAs and KPIs, together with the associated service performance reporting.
- Monitor the Helpdesk to ensure calls have been responded to and actioned within 48-hour SLA.
- Ensure all post payroll activities are completed by the team.
What we can offer you
- You will receive a competitive salary of between £33000-£36,100 and core benefits including matched pension scheme, 33 days holiday (inc bank holiday) and rewards and recognition such as discounts, cycle to work, well-being and Employee Assistance Programme (EAP)
- Fully remote working so you can enjoy work life balance and no commute.
- You will work as part of a wider Payroll and Pensions Team where you can make a difference to every single colleague in the business.
- You will be supported to help you achieve your personal and professional development goals and develop as a leader and manager.
- You will be part of a HR Function that prides itself on being courageous and striving to drive Lifeways forward as the Employer of Choice 2026.
Experience, Skills & Qualifications:
- Knowledge and management of pension queries relating to DC and DB to resolution
- Good understanding of payroll & pensions regulations
- Demonstrable knowledge and previous experience of running payrolls and maintaining pensions as part of payroll
- Proven experience in managing pay and pensions queries equally and ability to support and advise a team on best practice
- Some supervisory experience with the ability to coach and mentor the team
- Experience of implementation of payroll and ideally the skill to run weekly and monthly parallel payrolls
- Knowledge of HMRC legislation.
- Ability to analyse/interpret data and take appropriate action.
- Highly organised with attention to detail
- Strong written and verbal communication skills.
- Strong ability with Microsoft packages such as Excel, Word and Powerpoint.
Desirable but not essential
- CIPP qualified.
- Experience of implementation of payroll and parallel running of different payrolls
- Good understanding of payroll & pensions regulations within NHS, local government and NEST pension schemes
- Tupe experience
At Lifeways we value our staff and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development.
If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.
The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.
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Job tags
Salary
£36.1k per annum
