Customer Service Apprentice
TK ELEVATOR UK LIMITED
Location
Hucknall, Nottinghamshire | United Kingdom
Job description
What you will do in your working day
As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role to adequately support the company's service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s
Duties to include:
- Log and dispatch call outs raised by custome
- Answer customer queries over multiple platforms (phone/email)
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Providing support to the Branches with any callout related queries (including OOH queries)
- Engage in monthly completion of Net Promoter Score Customer surveys
- General Admin and KPI reporting
The training you will be getting
The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard:
- Functional Skill Level 2 in maths if required
- Functional Skill Level 2 in English if required
- Knowledge-based off the job training will take place during the 18 months of the Apprenticeship
What to expect at the end of your apprenticeship
- If the Apprenticeship is successful there are excellent progression and development opportunities
Job tags
Salary
£15.6k per annum
