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Location

Sutton, Greater London | United Kingdom

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Job description

A Vacancy at Epsom and St Helier University Hospitals NHS Trust.

The Service Improvement and Quality Lead for Sutton Community Learning Disability (LD) Health Team (London Borough of Sutton [LBS] and Epsom and St. Helier University Hospitals NHS Trust [ESTH[) will be responsible for ensuring the quality and safety of services are shaped by lived experiences, that positively impact the experience of adults with learning disabilities, who are over the age of 18 years, registered with a GP in the LBS.

The Sutton Community LD Health Team is a jointly funded team across both SHC and LBS and is a specialist health service for adults with learning disabilities whose health needs cannot be met by mainstream health services. We employ a wide range of health professionals in order to meet those needs.

The post holder will work as an integral part of the multidisciplinary team and be a key link between mainstream community services; borough-based learning disability services, primary care and colleagues in local hospitals.

The post holder will take the lead role in quality care, ensuring that the service meets CQC standards and meets the determinants as set out in the refreshed service specification for the team, which is closely aligned to the LD Clinical Health Strategy for Sutton.

Therefore, the role functionality is based on quality and transformation, shaping the service to meet the requirements of the strategy.

The role will also take a lead in the continuing healthcare aspects of the role.

Thank you for taking the time to consider this opportunity to work with us. We have an exciting opportunity to recruit a Service Improvement and Quality Lead for Sutton Community Learning Disability Health Team (LBS and ESTH).

ESTH provides a wide range of medical services to approximately 500,000 people living across south west London and north east Surrey.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Sutton Health and Care (SHC) is an innovative joint venture between local partner health and social care organisations, in which Sutton Community Services is fully integrated to support the delivery of the new care model ensuring the breaking down of traditional organisational barriers to enable the provision of care that is wrapped around the patient. Our vision is to deliver seamless excellent coordinated care that is person centred and of high quality of care at people of an unrequired hospital admission, and for those that require admission, ensure they re supported promptly to get them home again as quickly as possible.

We pride ourselves on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of benefits and development opportunities. We are looking for employees who aspire to excellence, share our values and vision and can play a crucial role in our ongoing achievements.

Quality
• To lead assurance of quality within the clinical service, including patient safety, patient satisfaction, clinical outcomes and compliance
• To work with the service to ensure that they meet CQC standards and that delivery of care is based on evidence-based outcomes
• Provide assurance that all staff are using PSIRF/Datix (or equivalent) and safeguarding according to Trust guidelines and that the learning from incidents provides a mechanism for service improvement
• To be responsible for appropriate data collection for the service, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and service performance in an accurate and timely manner
• To contribute to the business planning process
• To lead on the coordinating health care (CHC) process within the team working closely with the CHC Integrated Care Board team to promote a good quality of resident care in keeping with their need, whilst working, ensuring whilst a priority the assessment process does not impact on the day to day delivery functionality of the team.

Clinical Effectiveness
• To develop and implement business processes and Standard Operating Procedures to ensure that the service conforms to the requirements of relevant legislation
• To be responsible for interpreting, proposing and drafting changes to policies, guidelines and Service Level Agreements (SLA) which impact the service
• Contribute to strategic and contingency planning for the service, which may have an impact on other services
• Foster an environment for continuous improvement by sharing lessons learned through audits and regulations
• Provide regular reports on quality trends, compliance risk, observations and suggestions to senior management, as necessary
• To be responsible for ensuring high levels of operational effectiveness, including throughput, resource utilisation and the attained of performance targets within service lines.

Service Improvement and Innovation
• To work with the team to develop their transformational action plans that will ensure the delivery of care is aligned to the LD Strategy and any LeDeR reports/recommendations
• To support and promote engagement in Trust wide initiatives for continuous quality improvement
• To contribute to the delivery of effective and efficient clinical services by ensuring that staff are engaged in continuous quality improvement initiatives
• To be a 'change agent' driving a cycle of continuous quality improvement utilising lean methodology and other relevant techniques as appropriate
• Input on improving transitions from children's services to adult LD services
• Support team to target specific health promotion - cancer screening/vaccinations
• Ensure experts by experience (people with LD, families and carers) are included in service planning and reviews.

Leadership Responsibilities
• To provide service leadership to the Community LD Health Team in the absence of the Team Manager
• To support the Team Manager with appraisals
• To provide operational leadership to the adult LD services/projects employed by SHC and be responsible for staff supervision, appraisals and performance management systems, leave and sickness absence procedures
• To lead on the implementation of proposals outlined in national and local strategies as required
• To investigate and implement new ways of working and role redesign to be undertaken in collaboration with senior management.

Communication and Working Relationships
• To strengthen the bridge between primary, secondary and acute services
• To be responsible for promoting good practice and effective communication within and between primary care, statutory and voluntary organisations on all matters relating to the patient
• Be able to communicate highly complex information to staff, stakeholders, patients and carers where there may be barriers of understanding such as a lack of knowledge about service delivery or care pathways
• To motivate, influence and persuade others, including staff, through advanced communication skills (verbal and non-verbal) using written and electronic information where needed
• To represent and talk on behalf of the service and give formal presentations as appropriate
• Support mainstream teams with working with people with LD and have clear guidance/pathways on when the LD specialist services should be involved.

Education, Development and Training
• To develop a training plan (both statutory and mandatory training and clinical/professional development) for the service
• Provide assurance that the LD service is up to date with their education and development in accordance with statutory and mandatory training
• To comply with clinical governance activities
• To identify and attend relevant or further training as appropriate to maintain skills and knowledge in the area of specialism
• To support review, update and develop information and education materials for patients and carers

This advert closes on Thursday 14 Mar 2024

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