Technical Customer Service Executive

Location

Berkshire | United Kingdom

Job description

Salary: Upto £25,000 DOE

• Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts
• Supported training and development to help you progress within your career
• Flexible Benefits scheme allowing you to select the benefits that suit your needs
• Holiday Trading Scheme – buy or sell part of your annual leave allowance
• Travel Loans - unsecured interest free travel loans to assist employees
• ShareSave/SAYE – buy shares in the company at a discounted rate
• Day off on your Birthday

Based within the team in Maidenhead, our Technical Customer Service Executives are responsible for delivering, managing and developing hosting services for our customers. Working as part of the Support Team, you will liaise with both internal and external customer to understand technical requirements and resolve issues effectively and within SLAs.

Within the role, our Technical Customer Service Executives are also responsible for managing incoming calls, including sales enquiries and support issues, and providing 1st line desk support for our hosting brands.

Communication with customers on a daily basis via telephone, email and face to face meetings, you will also be responsible for identifying potential commercial opportunities and passing information on opportunities to the sales team.

If you have a passion for IT, thrive on providing solutions and are looking for a role which enables you to combine technical knowledge with customer service skills this could be the role for you.

• Have excellent written and verbal communication skills
• Posses a strong understanding of the IT industry
• Have exceptional customer service skills
• Are technically adept and quick learning
• Are passionate about technology

At iomart we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.

iomart is a cloud computing and IT managed services business providing hybrid cloud infrastructure, network connectivity, security and digital workplace capability. Now, that’s quite a mouthful, but our mission is simple: to make our customers businesses unstoppable by enabling them to connect, secure and scale anywhere, anytime.

• We’re a tech start-up success story.
• Starting out in 1998, we’ve grown up a bit and now turnover more than £100m and we have close to 500 employees
• We’re ambitious, in a great position to grow and our executive team are all super excited about driving the business forward.
• We’re headquartered in Glasgow with locations across the UK.

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on [email protected]

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Job tags

Salary

£25k per annum