Customer Care Executive

Location

East London | United Kingdom

Job description

We are looking for enthusiastic, thoughtful, compassionate, and highly motivated solution-oriented thinkers passionate about creating an innovative customer experience and building strong relationships with our customers.

This position plays a crucial part in the company's overall online customer experience. In this entry-level role, you will be our customers' first point of contact and engage with them via email and live web chat.

Our community team will need to answer various questions, from returns, exchanges, and lost packages to questions surrounding our designs and fits. Our community team strongly represents House of Sunny’s values and voice.  As we are currently working remotely and in the office, you’ll have the opportunity to work both independently and as part of a larger support team.

Requirements:

• Exceptional communication and writing skills
• Customer service or hospitality experience
• Comfortable working across multiple communication channels
• Highly detail and solution-oriented
• Self-reliant and adaptable
• Comfortable with repetition
• An approachable style with a personal touch
• Able to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidays.

Job tags

Salary

£24k per annum