Reservations and Customer Services Agent

Location

Crawley, West Sussex | United Kingdom

Job description

Job Title: Reservations and Customer Services Agent

Employed by: Network Aviation Group

Location: Crawley, United Kingdom

Reports to: Commercial Manager, Managed Fleet, Gatwick

Working hours: 37.5 hours per week, Monday to Friday, 09:00 – 17:30 with an hour break

Salary: £22,000 to £28,000 per annum + benefits

SUMMARY:

Network Aviation Group, the leading Airline Management and Cargo GSA have the following job vacancy based from their offices in Crawley. The company operates a managed fleet of leased B747-400F aircraft operating from Europe into Africa.

We are looking for a dynamic and flexible individual to join the customer services team. As part of the team, you will be involved in the sales and customer services for the managed fleet as well as being involved with other airlines represented by the company as a GSA.  This exciting and rewarding role would suit a person who is organised, has the ability to learn the role quickly, work within a team environment, and additionally work well under their own initiative to meet the company’s requirements.

PRINCIPAL ACCOUNTABILITIES:

The Reservations and Customer Services Agent is principally responsible for:

• Being responsible for taking bookings and providing post-flight information to clients
• Processing and responding to quote requests.
• Ensuring the optimum load utilisation of the scheduled flights
• Coordinating with relevant parties such as handling agents, trucking companies and overseas offices
• Dealing with all types of customer service matters as they occur
• Assisting with freight tracing when needed.
• Other reasonable work-related requests as directed by the Line Manager.

REQUIRED SKILLS, EXPERIENCE & COMPETENCIES:

• Ideally, previous demonstrable experience in a customer service position in the aviation industry; however, as on-the-job training is provided, all levels of experience will be considered.
• A demonstrable passion for both aviation and service delivery to ensure a positive customer experience.
• Team Working and Communication
  • Exceptional interpersonal skills with experience of interaction at all levels including clients and senior management.
• Attention to Detail
• • A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy and productivity.
  • Efficiency and organisation in all responsibilities.
• Flexibility/Resilience
  • A flexible approach to working hours.
  • Dealing effectively with day-to-day responsibilities, often under time pressure.

• Integrity and Commitment
  • Ability to demonstrate a high level of integrity and work ethic.
  • A can-do attitude with a keen willingness to learn and develop.
• IT skills
  • Good IT knowledge of Microsoft suite of programmes
  • The ability to adapt to aviation-specific applications used for reservations, fleet management and flight planning, etc.
  • Ability to perform & analyse mathematical calculations.

• All applicants must already have unrestricted right to work in the United Kingdom.

AN EQUAL OPPORTUNITIES EMPLOYER:

We aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

If the above position appeals to you please send your CV/resume with a cover letter to Karl English, HR Manager at [email protected]

Job tags

Salary

£22k - £28k per annum