Location
Gloucester, Gloucestershire | United Kingdom
Job description
About The Role
Essential Roles & Responsibilities
- Successful and timely delivery of accurate and agreed invoices.
- Maximised cash collection.
- Appropriate ledger ageing and debtor days.
- Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach.
- The resolution of customer queries.
- Work closely with customers and Claranet UK’s sales and implementation organisations to continually review and refine the processes involved in booking orders for customers, cash collection and commercial credit risk assessment.
- Manage the collection of customer payments to ensure that customers adhere to agreed payment terms. Ensure that direct debits are accurate and address any direct debit issues, including chasing original paperwork and contacting the customer where direct debits have been cancelled or returned unpaid, are resolved.
- Ensure that invoicing is accurate and issued in a timely manner and where appropriate discuss billing upfront with customers to ensure expectations are met.
- Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner.
- All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures.
- Act on overdue accounts using the appropriate process.
- Ensure that all customer records are accurate and updated where required in a timely manner.
- Ensure all new applications for credit are correctly vetted and to maintain records and monitor credit limits for existing customers, escalating any potential issues on agreements where the customer holds a high exposure.
- Making sure that financial systems are updated with the correct credit information.
- Liaise with both internal and external customers promptly, efficiently, and appropriately and act as a point of escalation for any issues raised within the team, whether inter-departmental or from customers or sales directly, ensuring that issues are resolved, and payment received from customers.
- To undertake additional ad hoc duties as directed by the Credit Manager.
Teams to collaborate with
- Finance/Revenue & Cost Assurance – requesting 3rd party costs when assessing credit risk and impact thereof
- Legal, Compliance & Procurement – monthly meetings discussing accounts with a Legal Banner and seeking advice regarding complex issues and legal impact
- Order Processing – Order Approvals, Novations and Data Quality
- Customer Success & Growth – collaborate on customer issues and credit risk
- Customer and Product PMO – resolve customer queries in respect of delivery discrepancies
About You
Behavioural competencies – organisational and behavioural fit
- Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services.
- Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.
- Excellent verbal and written communication skills.
- Highly motivated, pragmatic, and energetic team player with a positive, determined, driven and can-do attitude.
- Willing to travel.
Critical competencies – technical fit
- Experience managing a ledger and achieving results.
- Able to demonstrate coordination and resolution of customer issues.
- Ability to work cross-functionally.
- Good excel skills
Job tags
Salary
