Operations Manager

Location

London Heathrow Airport, Greater London | United Kingdom

Job description

Job Introduction

Sodexo Live! have an exciting opportunity for an experienced Operations Manager to join our Aviation team based at Heathrow , the UK's biggest airport! 

In this role you will work closely with the Account Manager to manage the airport lounges, ensuring all activities across recruitment, health and safety, training, performance, contract management, auditing and pass management are completed effectively. This is an excellent opportunity for someone to drive standards and compliance across the airport lounges. 

The role involves supporting Account Managers in the daily operation of the Lounge operations to drive consistent operational excellence.  Supporting effective recruitment, ensuring all compliance checks are carried out and recruitment activity meets demands, this role will also support people management processes and engagement. As part of the leadership team, this role will also involve building client relationships, support and deliver growth initiatives and act as an ambassador for the business. This is a role where no two days will be the same, it’s highly autonomous and very flexible and will require someone adaptable and who can work independently.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us!

What you'll do:

• Drive consistent operational excellence across all lounge operations.
• Support the Account managers with effective People management to ensure compliance to Company and Aviation specific policies and processes.
• Act as a key liaison between Support Functions and Aviation teams to effective management at site of Safe Screening, Time Target, Training and Recruitment.
• Support in the delivery of profitable growth through new and existing client contracts and relationships
• To ensure that business deadlines and targets are hit.
• Act as a Sodexo Ambassador and be part of the Duty Management team as an when required.

For a full list of responsibilities please view the attached job description

What you bring:

Essential

• Proven experience of leading a team within a comparable service environment
• Good standard of literacy and numeracy
• Experienced in using Microsoft Office Package
• Experience of effecting change within a high performing team
• Manage multiple workloads and shifting priorities.
• Ability to interpret and utilise complex and varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.
• Achieve set, standards and operate to performance criteria, for example, health and safety, hygiene.
• Self-motivated and able to work on own initiative within a team environment.
• A general understanding of basic employee relations management 

Desirable

• IOSH managing safely qualification.
• CIEH Level 3 qualification
• SAP Knowledge

What we offer: 

£45,000pa - £48,000pa + excellent bonus and benefits

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training
• Flexible benefits fund of £1,300 to utilise across an array of benefits.
• Free parking and meals on duty

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater?

Job tags

Salary

£45k - £48k per annum