Location
Fareham, Hampshire | United Kingdom
Job description
Job description
Hiredesk Controller
Fareham
We offer our Hiredesk Controllers an excellent package of benefits, including:
· A competitive salary of up to £16.00 per hour depending on experience.
· 28 days annual leave including bank holidays.
· Auto-enrolment into our pension scheme.
· Benenden Private Healthcare Scheme.
· Free parking onsite.
· Life Insurance.
· Friendly working environment.
· Not a call centre environment.
A bit about us:
Camfaud Group is the largest concrete pump hire company in the UK. Camfaud Group employs over 300 staff across various depots across the UK and due to our continued expansion, we are actively seeking Hiredesk Controller to join our team in Fareham.
The role
Being the first point of contact for our customers.
Job Responsibilities:
· Being the first point of contact for inbound calls from customers looking to hire, responding to emails and processing hires through Rapid Apps.
· Responsible for ensuring the hire board is kept up to date and jobs are appropriately allocated.
· Ensuring all quotes are accurately produced for each individual hire.
· Following up with customers to confirm bookings.
· Sending out job notifications to Operators via ROTG!
· Obtaining the relevant information at the point of booking, including purchase order and card payment if required.
· Producing accurate working sheets for the invoicing team to invoice the customer.
· Ensuring all timesheets have been obtained and saving these for the invoicing team.
· Managing any queries.
· Continuously reviewing processes for improvements.
Supporting the Hiredesk Manager with projects and other ad-hoc tasks.
What we’re looking for from the successful candidate:
If you are an enthusiastic team player and have experience working under pressure in a busy office, ideally in a Construction, Supply Chain, Logistics related environment this could be the role for you.
Solid background in customer service.
Ideally 1+ years previous hire desk experience.
Good IT skills and working knowledge of all Microsoft packages.
Positive attitude and strong work ethic.
Excellent accuracy and attention to detail.
Confident, friendly, and professional telephone manner.
Able to work well under pressure and manage a busy workload.
Hours:
Working hours are from 7:00am – 6:00pm or 7:00am - 5:30pm, Monday to Friday
What’s in it for you?
A competitive salary of up to £16.00 per hour depending on experience.
28 days annual leave including bank holidays.
Auto-enrolment into our pension scheme.
Benenden Private Healthcare Scheme.
Free parking onsite.
Life Insurance.
Friendly working environment.
Not a call centre environment.
With Camfaud Group being the largest concrete pump hire company in the UK, this is an exciting opportunity to join a growing team and progress your career.
Our Values:
At the Camfaud Group we are proud to continue embracing our values, Safety, People and Reliability.
“Our Motto is Work Safe, Home Safe.”
We apologise for being unable to confirm receipt of all applications due to the high volume received. Successful candidates will be promptly contacted for further discussions regarding the role and their qualifications.
Job Type: Full-time
Salary: £15.00-£16.00 per hour
Expected hours: 50 per week
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Monday to Friday
Experience:
Hiredesk: 2 years (preferred)
Ability to Commute:
Fareham, Hampshire (required)
Ability to Relocate:
Fareham, Hampshire: Relocate before starting work (required)
Work Location: In person
Reference ID: V043
Job tags
Salary
£16 per hour
