Morgan Law
Location
West Ealing, Greater London | United Kingdom
Job description
Salary:
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February 28, 2024
March 20, 2024
Morgan Law https://www.morgan-law.com/ https://www.morgan-law.com/wp-content/uploads/2022/10/morgan-law-logo.png
Apply HereVilliers High School
Senior IT Service Desk Engineer
Job Description & Person Specification
Position Title: Senior IT Service Desk Engineer
Responsible to: IT Manager
Salary: Salary £33,000pa-£36,000pa
Working Arrangement: On Site 5 days a week
Hours: Full Time (35 hours per week) school term time & non-term time
Benefits:
– Highly competitive salary
– Subsided School meals
– Subsided coffee shop on site
– Local authority pension scheme with up to 13% employer contributions
– 25 days leave inc bank holidays
– Additional 3 wellbeing days
-Access to Ealing Borough Services employee discounts
The IT Service Desk Engineer is responsible for assisting the IT Manager in the efficient operation of IT systems across the school.
Main Duties:
– Assist in the day to day running and maintenance of the IT systems.
– Break fix duties include and are not limited to:
– Service desk tickets & resolution.
– Prioritise helpdesk tickets and monitor service desk SLAs.
– User administration and permissions (Azure MS 365).
– Server / Switch maintenance including patching & upgrades.
– Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals).
– MFDs & print management.
– Google Workspace user & device administration.
– WiFi user administration (Meraki).
– PC / laptop imaging.
– Apple iOS network user administration (Jamf).
– Oversee & manage website static data updates.
– Oversee social media platform support and posts.
– Telephone system user & device administration.
– Assisting with IT deliveries including unpacking and configuring hardware.
– Technical support of AV & conferencing systems including infrastructure.
-Ensure all IT stores / IT equipment is kept tidy and organised including cable management.
– Foster regular communication with staff members and students in order to facilitate the smooth running of the support provision and to promote new ICT systems and projects.
Experience:
– Demonstrable knowledge of supporting desktop hardware and mobile hardware (iOS and Android mobile phones and tablets).
– Previous experience working in a customer care environment and handling email and telephone queries.
– Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
– Troubleshoot PC / Server and network issues quickly and efficiently.
– Service Desk/Support Analyst experience within a Service Desk/Support Team is desirable.
– Experience with these core systems:
– Microsoft Active Directory / Active Directory Federation Services v2.
– Microsoft Windows Server 2003 R2/ 2008 / 2008 R2.
– Microsoft 365 SharePoint.
– Microsoft SQL Server 2008 / R2.
– Microsoft Office 365 Cloud Services.
– HP Procurve Layer2/Layer3 switches.
– Dell PowerEdge Servers.
– Full right to work in the UK.
Job tags
Salary
£33k - £36k per annum
