London Borough of Hillingdon
Location
Uxbridge, Greater London | United Kingdom
Job description
Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39
ROLE PURPOSE:
To co-ordinate the scheduling of all void Council property inspections and repairs to ensure that works are planned and delivered in line with Council procedures and to monitor and report on the progress of works; reporting to the Team Leader and working closely with the Void Clerk of Works.
To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.
No direct supervisory responsibility however may be requirement to assist in induction and training of peers, new employees and apprentices.
To work closely with the Voids Manager, Void Clerk of Works and Contractors to ensure the delivery of an efficient and effective repairs services for void properties
To liaise direct with team members, contractors, contractors and the Housing Team to co-ordinate the scheduling of repairs work within the Voids team
To co-ordinate various contractors at any one property to ensure all requirements are met, e.g. several contractors may require access at different times
To maintain contact with team leaders, the Clerk of Works (Voids), Operatives and contractors to ensure that voids repairs are carried out in line with plans and specifications
To assist with the monitoring of progress of voids repairs against Council procedures and standards
To produce weekly reports, analysis and statistical information as required.
Verification of invoices received against work orders and any agreed contract variations
To use the range of IT systems employed across the repairs service.
To co-ordinate appointments for Voids officers, liaising with contractors as necessary.
To co-ordinate and manage viewings with potential residents whilst properties are with contractors which may require site visits
To provide financial administrative support to the Team Leader (Voids).
To show commitment to the highest standards of service delivery.
To work with colleagues and across teams to implement new ways of working.
To undertake any duties commensurate with the general level of the post.
Assist with the delegation of tasks to other support services.
EXPERIENCE
Experience of working in a customer facing role,
managing a high volume of work effectively and accurately
KNOWLEDGE & SKILLS
Excellent ICT skills, particularly Word, Excel and PowerPoint and ability to use service specific packages.
Ability to demonstrate a good understanding of the Council’s voids process.
Ability to co-ordinate the scheduling of appointments to maximise efficiency of the void service.
Ability to manage and prioritise own workload with minimum supervision.
Ability to communicate with a variety of audiences over the telephone, via email and in person.
Ability to collate, analyse and provide basic reports on operational data
Job tags
Salary
