Royal Mail Group
Location
Sheffield | United Kingdom
Job description
Job reference number 307835
Customer Service Advisor - Pensions - Sheffield
Salary up to £24,000, Generous holiday entitlement of 25 days (plus bank holidays), increasing with years completed service, Annual bonus potential, Company pension scheme with competitive contribution rates
Permanent, Full time
Royal Mail Sheffield, Sheffield, S98 6HR
We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people.
Are you a proactive, customer focused individual with strong organisational and administrative skills? Do you good working knowledge of all Microsoft Office Software with an understanding of advanced Excel formulas? If so, we would love to hear from you. We are looking for a Pensions Administrator to join our Pensions Team. Interested? More details and how to apply can be found below.
This role is based at our Royal Mail office in Pond Street.
About the role
Reporting to the Service Team Leader you will handle incoming and outgoing post vital to the administration of the Royal Mail Pension Plan to agreed service and quality standards.
You will process all ingoing and outgoing post related to the Royal Mail Pensions Plan, scanning, checking and indexing all mail and member documents received. You’ll start pen flows for calculation and processing of member’s benefits, based on their entitlements under the rules of the Plan.
You will deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification. Alongside this, you’ll ensure maintenance of the correct stock of informative booklets and envelopes required for member communications.
You will play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks. You’ll take responsibility for your personal and professional development, ensuring your own technical knowledge remains up to date to enable continued delivery of an excellent service.
You will communicate effectively and develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues. You will deliver consistently excellent value-added service.
About you
To truly excel in this role, you’ll possess, and be able to evidence, the skills and experience listed below:
• In-depth knowledge of Microsoft Excel including advanced function such as Vloopkups and Pivot tables
• Educated to at least A level standard with strong English Language and Mathematics at GCSE level (grades C to A*)
• Well-developed analytical and reporting skills including the overall management of a process
• Proven planning and organisational skills, including experience of delivering to demanding timescales
• Strong written and verbal communication skills
• Proven experience of delivering a professional, customer focussed service with effective problem-solving ability
Extra Benefits
• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
• Free & discounted RMG products - free keep safe & redirection, partner discounts
• Free stamps at Christmas
*Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
For more information on Royal Mail Group and our values please click here:
Next Steps
The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
For more information on Royal Mail Group and our values please click here:
Closing Date: 11th March . Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-POST #RMG #LIMRT
Job tags
Salary
