EF Education First Gruppe
Location
Dacorum, Hertfordshire | United Kingdom
Job description
Job Title: Project Coordinator
Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS with some flexibility to work from home, remotely or from our London office in Chelsea.
Reports to: Head of Quality and Innovation, Operations
The Opportunity
The Project Coordinator is responsible for ensuring our participants have an excellent experience while attending our Executive Education programs. You will make sure the program logistics – from online meeting links to bedrooms – are organized and ready and own the communication with participants to provide all relevant information – from welcome pack to final certificate – throughout the program.
Your ability to be well organized and work closely with multiple Project Managers to work on different clients is key. You will also be expected to become proficient at our delivery technologies for online programs and to work efficiently on internal systems such as Salesforce and SmartSheet. Training (formal and on-the-job) will be provided during and after the onboarding period.
This is an opportunity to join our accomplished team in a varied role with responsibility and purpose (see About Us) alongside motivated people and for a global organisation committed to education.
Responsibilities:
- Owning for the participant journey from welcome pack to final certificate with your expert support on our program and personal touch.
- Creating and organising excellent welcome packs, program portals and any program materials, together with your Project Manager and Program Director, according to the program timeline.
- Running orientation calls to clarify expectations, answer questions and prepare participants for the program ahead.
- Communicating and responding to participant queries in a timely, supportive and professional manner.
- Liaising with Ashridge House (our main campus) to arrange any program logistics such as teaching room set up, accommodation, meals, and transport.
- Hosting participants at Ashridge House to ensure the best program experience.
- Working closely with Faculty and Technical Facilitator to get all technical elements of online programs ready such as meeting links and breakout rooms to ensure the most engaging and smooth program delivery.
- Delivering excellent technical facilitation and troubleshooting for online programs.
- Providing insights to program review meetings to identify improvement areas for future programs.
Person Description
- You are a optimistic and solution-focused person who believes ‘nothing is impossible’.
- You are naturally organized, efficient and on top of all details - having it all planned out.
- You are driven and willing to take ownership but work closely with your team at the same time.
- You are tech savvy and agile to thrive in a dynamic and entrepreneurial environment.
- You care about your work and people around you to always give the highest quality and to go above and beyond to deliver an excellent experience.
- You have great people and communication skills to be able to work confidently with senior clients and colleagues.
- When a job is done, you start thinking ‘how can we do this better next time?
Skills required
- Degree or equivalent and track record of good academic grades
- Experience in customer service, understanding what it takes to create the best customer experience
- Preferably, experience working with B2B clients but not necessary
- Confident with technology such as Zoom, Microsoft Teams and preferably Salesforce
- Excellent communicator and team player
What we offer
- The opportunity to make a positive and genuine impact on people’s lives through education while w orking with an amazing group of people from all across the world.
- 25 days of annual leaves and bank holidays.
- Access to the company pension and healthcare schemes including an option to join the private medical insurance.
- Working at our beautiful Ashridge House in Berkhamsted, with the flexibility to work from home and our multi-national Chelsea office in London.
- Free staff shuttle to and from Berkhamsted station.
- Continuous learning and development opportunities, including access to our award-winning online learning resource tool - Leadership Live.
- As a global company with premium offices worldwide, you will have a wide network of locals to connect and exchange as you grow within the company.
Location and hybrid working
For this role our main office is at Ashridge House ( This is an exceptional location but it does have logistical implications so please consider your potential commute before applying.
Currently we are working hybrid style meaning we are at Ashridge House on average three days a week. Remaining days the team is working from home or the office in London Chelsea. However, if your clients are on site at Ashridge, then you are on site, hence there could be weeks when you would travel out to site more often and weeks when you travel less. Beyond this we do team meetings at Ashridge House to keep the team together.
About Us
Hult EF combine the strength of Hult International Business School and EF Education First to provide companies all over the world with practical, tailored learning focused on today’s most critical business competencies.
We remove barriers to international collaboration through language training; upskill employees in core business competencies through faculty-led programs; and build leadership capabilities through executive education and coaching.
With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.
Application
Applications should consist of a CV and brief cover letter, explaining why you think you are a suitable candidate for this role. If you are relocating for this role, please specify your plans in your cover letter. Please note we will prioritise applicants with right to work in the UK. If you are successful in your application, you will be invited to an interview.
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