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Location

Portsmouth, Hampshire | United Kingdom

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Job description

A bit about the Operations Department: The Operations Department is the beating heart of KINTO. Its aim is to make sure the business runs as a well-oiled machine and KINTO is constantly delivering all its services in accordance with the needs of our customers and company strategy and goals. It is a dynamic department with plenty of moving parts including Re-marketing, Fleet Administration, Downtime Management, Incident Management, Technical services and Supplier Management. Our business is complex, and our product portfolio is growing, so there’s no lack of opportunity to learn and progress!

What you’ll be doing:

· Strategically directing assets into appropriate channels for multi cycle use based on available data and market appetite

· Maximising vehicle lifetime value (VLV) on KiNTO and OneToyota assets

· Management of Re-marketing & logistics partners to achieve best results & competitive terms via regular reviews

· Developing KINTO’s long-term vehicle repurposing strategy

· Monitoring market trends and assessing our competitiveness across 2nd & 3rd life cycle channels

· Cooperating with the wider Toyota business to identify joint initiatives and to increase ‘One Toyota’ value chain

What you’ll be doing – further information

· As part of the strategic asset allocation, you will be overseeing the performance of individual channels and residual values, to ensure maximum performance

· You will also ensure that the team builds loyalty and trust with customers and colleagues and actively explore different perspectives with the goal of improving experiences for people

· We expect you to be able to establish clear targets, responsibilities and empower your team to take ownership

· You will develop new processes to deliver against KINTO company objectives, strategic direction and Mid Term Business Plan, collectively known as our ‘Hoshin’

· Crucially, you will build and maintain professional, effective relationships with all internal departments, clients and customers, ensuring a clear understanding of priorities and impacts outside of the immediate team.

How you could stretch this role:

· Improving customer service levels through breakthrough initiatives that ideally also drive revenues

· Encourages the exploration of new approaches confidently with their team, inspiring effective short, medium and long term solutions helping the team make the best decisions for customers & stakeholders

· To encourage curiosity and openness to challenge the status quo

· Ability to coach and develop their team, identifying gaps and opportunities

· Empower your team to be agile, learn at pace and never stop learning

· Work across all Toyota UK entities to drive VLV.

· Develop Re-Marketing sales channels for KINTO

· Support current and new sales channels through asset allocation and management of utilisation

· Working collaboratively with our Finance teams to ensure effective vehicle financial management reporting

· Work with our Commercial team to develop and improve our decision making capabilities

How we’ll support you:

· A full KINTO induction

· Provide a great learning opportunity to develop the core skills required to excel in the role.

· Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

· Provide you with a Mentor

As a manager :

· Regular 1:1’s

· Personal development plans established and assessed through our performance management tool.

· On-going coaching as required.

· Always available for support as needed.

What you’ll get to own:

· Kinto’s overall vehicle repurposing strategy

· Customer Service vehicle replacement support programmes

· Multi cycle allocation process

· Relationship with our key re-marketing, re-allocation and logistics partners

· Joint ‘OneToyota’ vehicle repurposing initiatives on behalf of KINTO

 

Requirements

Key Experience & Skills:

· Previous Team Manager experience essential

· Able to create an open environment where integrity thrives

· Apply professional standards to how all personal data and information is processed

· Make space to explore diversity of thought

· Ability to create meaningful partnerships across teams, encouraging best practice

· Excellent communicator - able to adjust communication style to coach others for positive outcomes

· Be able to give and receive feedback in a positive and applicative way, always being constructive

· Be aware of current and future trends, enabling relevant changes

· Develop tools and resources to help team anticipate customer needs

· Able to shape challenging team goals, motivating others to succeed

· Drive a focus on quality and excellence within their team

· Ability to develop and present strategic initiatives

Attributes & Behaviours

· Customer centric, with a focus on first time resolution

· Tenacious and Brave

· Resilient, with an outward mindset

· Adaptable to change

· Creates an environment where continuous improvement is paramount

· Persevere to overcome perceived barriers to success

· Anticipate industry trends and customer requirements

· Inspires excellence and drives a focus on quality

· Leads by example

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Job tags

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Salary