Helpdesk Coordinator

Location

St Albans, Hertfordshire | United Kingdom

Job description

Location: St. Albans, AL1

Salary: £28,000

Working Hours: Monday-Friday (8:30am – 5:30pm)

Job Code: MJ1729

Helpdesk Coordinator

An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining an established and successful organisation and become a valued member of the operations team. An individual with the ability to confidently learn and operate new software systems would thrive in this position.

My client specialises in serving the rail, education, health, local authority, and church sectors throughout Southern England. They offer a wide range of planned and reactive maintenance services, all delivered with a commitment to professionalism and outstanding customer service.

If you’re looking for a dynamic team where you can make a real impact, this could be the perfect opportunity for you!

Key Responsibilities:

• To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off
• Liaising with engineers and subcontractors throughout the day
• Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI’s and SLA’s
• Provide a friendly and professional point of contact for client queries or concerns
• Handle incoming calls and make outgoing calls as required
• Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required
• Liaising with wider team members where necessary to ensure the best resolution
• Completing administration tasks including daily reporting and signing off works
• Plan and schedule Preventative Planned Maintenance for clients within a specific time frame
• Ensure that any amendments or changes to the PPM programme have been amended on the CAFM system and PPM programs
• Notify the client of the booking of each job

The successful candidate will have:

• Previous experience within a helpdesk environment preferably in maintenance and facilities management.
• A “can do” attitude with a positive, patient, and assertive nature.
• Computer Literate including all Microsoft Applications
• Excellent planning and organisational skills
• Attention to detail and good telephone manner required.
• Ability to work under pressure and use own initiative to prioritise workload

Benefits:

• Monday – Friday
• 28 Days Holiday Inc. Bank Holidays
• Company Pension

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.

Job tags

Salary

£28k per annum