GUCCI Client Advisor EMEA Client Services (German Speaker)
Location
Scandicci (FI) | Italy
Job description
GUCCI Client Advisor EMEA Client Services (German Speaker) page is loaded
GUCCI Client Advisor EMEA Client Services (German Speaker)
Apply locations SCANDICCI time type Full time posted on Posted Yesterday job requisition id R130096
Summary
Role Mission
Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.
Job Description
Key Responsibilities - Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
- Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities
- Assists clients in placing distant orders by phone
- Supports clients in case of complaints and returns (in cooperation with our Back Office team)
- Reaches team’s KPIs and targets in terms of performance quality and business results
- Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
- Proactively contacts clients in order to develop his/her personal client book
- Completes training respecting the deadlines defined by Training Manager and Team Manager
Key Requirements
- Previous Client Service experience in Retail, Hospitality or e-Commerce
- Fluent in German and English. Knowledge of Italian is a plus
- Client-centric mindset, willing to provide excellent customer service
- Business-orientated, committed to achieve individual and team sales targets
- Digital oriented, able or willing to work with different IT tools
- Team player with good communication and interpersonal skills
- Empathetic and curious approach
- Able to manage stress with calm and proactivity
Job Type
Fixed Term (Fixed Term)
Start Date
2024-04-15
Schedule
Full time
Organization
G Commerce Europe S.p.A.
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GUCCI Client Advisor EMEA Client Services (Dutch Speaker)
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A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
Join us to shape the Luxury of tomorrow with us.
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