Customer Excellence Supervisor

Location

Milano | Italy

Job description

Location:   in our offices in Milan, on a hybrid working schedule.

About the Role: 

Objective of this role is to support the Customer Excellence Manager to maintain the goals and develop the team of Customer Excellence Specialists. Improve Order management processes harmonization, automation, and standardization. Deliver excellent support to customers and Sales teams.  

In this role, you will be responsible to: 

• Optimize Order management processes in SAP in combination with technology platforms Esker/EDI/SFDC. Support implementation S4Hana project. 
• Identify the activities not purely from Customer Excellence to be transferred to the right stakeholder (GBS, Poland).
• Roadmap Commercial Excellence: Ensuring plan activities. Active pillar collaboration is needed. Team management.
• Lead and develop a team of 5-8 people to support EMEA customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team. 
• Initiate customer improvement actions based on different analysis from SFDC. 
• Recommends process/procedural improvements. Provides monthly reports on activities. 
• Close cooperation with Global Business support team to drive orders automation and effectiveness. 
• Establishes and promotes a work environment that supports the Quality Policy and Quality System. 

What are we looking for in you: 

• Minimum 2 years of experience as Team Leader or Supervisor. 
• Thorough understanding of Customer Care/ Customer Excellence related business processes (Order-to-Cash). 
• Strong working knowledge of SAP and technologies like EDI/Esker/SFDC is a plus.
• Knowledge & experience in driving automation in order management. 
• Advanced use of Microsoft Office (Excel, Word, PowerPoint). 
• Strong Analytical skills and structured thinking. 
• Experience with designing & implementing policies, procedures, and work instructions. 
• Strong communication and change management skills.
• Fluent English. 

What we can offer to you: 

• Hybrid working mode. 
• Work in an international environment. 
• Diverse culture with a focus on personal development and continuous improvement. 
• Attractive benefits package, including life insurance, parental leave policy, work-life balance policies and many more.
• Being part of an exciting growing Customer Excellence team. 
• Opportunity to discuss flexible working arrangements with your line leader. 

Location: in our offices in Milan, on a hybrid working schedule.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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