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Location

Provincia di Reggio nell'Emilia | Italy

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Job description

Job Title: Casework Supervisor
Location: Brooklyn and Manhattan
Reports to: Casework Manager
FLSA Status: NonExempt

Salary $75000 $80000

SUMMARY
Casework Supervisors will maintain continuous case management through caseworker
referral support and engage in daily activities to provide realtime updates on casework
status to Cherokee leadership and Health &; Hospitals; HERRC program leadership.
Casework Supervisors will provide and oversee onsite casework services to
ensure compliance and quality of services. Responsible to manage daily casework
activities assign caseloads designate work schedules provide training and support
casework staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Casework Supervisors will oversee a caseload of eight caseworkers and will be
responsible for the following duties and responsibilities including but not limited to:
Maintain constant awareness of case statuses and engage in daily activities to
provide realtime updates on casework status to Cherokee leadership and Health
& Hospitals' HERRC program leadership.
Support casework staff to help asylum seekers transition out of the citys
supportive housing and resettlement services.
Supervise casework daily activities and performance.
Ensure data and information is completed in the NYC Health & Hospitals case
management platform.
Designate caseloads.
Assign work schedules.
Conduct performance evaluations.
Conduct caseload assignments.
Review and approve assessments service plans and case notes.
Ensure daily case management coverage and monitor attendance.
Help coordinating interpretation and translation services.
Provide on the job training and ongoing training.
Recommend procedural / process improvement changes as required to improve
upon the delivery of services.

EDUCATION AND EXPERIENCE

Bachelors degree or two years of relevant social services experience with people who are
vulnerable and have experienced trauma. Must possess strong organizational and leadership
skills and ability to manage a team. Comprehensive understanding of trauma and how it
manifests as well as experience delivering traumainformed culturally sensitive services. Must
have excellent verbal and written communication skills and ability to learn quickly and problem
solve under pressure and within prescribed timelines. Must possess knowledge of immigration
laws and procedures.

PREFERRED QUALIFICATIONS
Masters degree in social work or other human services field two years of relevant experience
working with people who enter the U.S. seeking asylum. Fluent in English and Spanish 2 years
of experience supervising casework staff in the delivery of culturally sensitive traumainformed
services. Solid understanding of immigration laws regulations procedures and
benefits/entitlements.
KNOWLEDGE SKILLS AND ABILITIES
Supervisory experience
Experience conducting performance evaluations.
Experience with the utilization of date to track and assess case progress.
Spanish/English bilingual fluency required.
Must be organized as well as have excellent verbal written and communication skills and
the ability to work collaboratively with families collaborating agencies and community
professionals.
Strong customer service background
Able to effectively manage significant documentation.
A selfstarter able to work with minimal supervision and work independently.
Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
Possess sensitivity to the service populations cultural and socioeconomic characteristics.
Ability to organize multitask and prioritize duties and responsibilities efficiently.

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Job tags

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Salary