Belmond
Location
Provincia di Venezia | Italy
Job description
One of our most iconic hotels, Cipriani, a Belmond Hotel, Venice, is looking for Butlers to create memorable guest experiences before, during, and after guests stays. This is a seasonal position starting from March/April 2024.
MAIN DUTIES
PRE-ARRIVAL
- Take care of the pre-stay correspondence by introducing her/himself and by asking a series of questions to get to know the guests
- Organize transfers from and to the airport, take care of luggage handling from home to the airport, from the hotel to the airport, and back home. Transfers are customized according to guests preferences (music, beverage, etc)
IN-STAY
- In charge to check every detail of the room before arrival
- Set up the room according to guests preferences/needs
- Meet guests upon arrival and introduce her/himself
- Offer packing/unpacking service, pressing and laundry, shoe polish, etc.
- Take notes and report preferences on the PMS, share relevant information with all departments
- Discreetly build the guest profile
- Observe all personal belongings (position of shoes, dress, make-up for women, etc...)
- Access the room at least twice a day to establish contact and assess guest satisfaction
- Supervise F&B service in the room
- Personalize the in room bar offer
- Establish signature moments (coffee and newspaper etc.)
AFTER STAY & WINTER REACH-OUT
- Follow up once the guest is back home with personalized notes/emails
- Reply to any post stay email
- Contact the guest in case of lost & found
- Analyze and reply to satisfaction surveys or reviews left by the guests
- Contact the future hotel where the guest will stay to share relevant information
- Create the butler’s gazette, a newspaper, and generate content to keep suites and VIP guests informed about hotel new initiatives
- Create unconventional moments to be in contact (e.g. birthdays and anniversaries)
Requirements
- Customer focused with a “Yes, We Can” attitude
- Multiple languages desirable e.g. Arabic, Russian, Chinese, English, French, German, Spanish
- International work experience in 5* hotels
- F&B experience
- Knowledge of Housekeeping procedures
- Attention to details
- Discretion
- Knowledge of Venice, events taking place, external experiences offered by the hotel
- Sales attitude
- Creativity
- Eye for detail
Candidates must be eligible to work in Italy.
Benefits
Competitive salary & benefits
Accommodation
Meals on duty
Trainings and activities for Staff
About Belmond
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.
Job tags
Salary
