Doorman | Season 2024 | Grand Hotel Timeo | Taormina
Location
Messina | Italy
Job description
Our beautiful Grand Hotel Timeo, a Belmond Hotel in Sicily is searching for a talented Doorman to join our team of passionate professionals.
The ideal candidate is is service oriented, passionate and willing to grow professionally, well presented and loves to be in contact with our guests.
Main duties & responsibilities:
- Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times;
- Adhering to LQA standrds;
- Responsible for the parking of the guest cars and cleanliness of the parking area;
- Ensure that the external reception area is in order and well maintained;
- Being informed about guest information (arrivals, departures and guests in house);
- Being informed about touristic attractions in the area and services offered by the hotel;
- Working closely with the Reception staff and offering assistance when necessary;
- Deal with emergency requests when asked by a Supervisor;
- Maintain professional relationships with guests and colleagues;
- Anticipate guests needs.
Competencies required:
- Effective communication: he/she communicates clearly and in an appropriate manner that positively impacts on their role, the business and Belmond.
- Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
- Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
- Adaptability: he/she accepts change and participate in new programs and processes. He/she is willing to learn new skills and keep up to date with developments in the department. He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
Requirements
- Fluent in English and Italian;
- Experience in 5* Hotel preferable
- Knowledge of LQA Standards is a plus
- Strong interpersonal and communication skills;
- In possess of a High School certificate;
Benefits
Seasonal Labour contract according to C.C.N.L. Settore Turismo;
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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