Receptionist

Location

Rimini | Italy

Job description

Job Description

Hotel 4* di Marina Centro in vista dell'imminente stagione estiva, ricerca Receptionist turnante con esperienza da inserire in organico.

La risorsa dovrà occuparsi delle procedure di check in e check out, assegnazione camere, coordinamento con il reparto housekeeping, guest relations, gestione delle chiamate e delle mail di richieste individuali. E' richiesta la conoscenza della lingua inglese e possibilmente di una seconda lingua (tedesco o francese). Carattere preferenziale avrà la conoscenza del gestionale Opera.

Skills:

·        Perform all check-in and check-out tasks

·        Manage online and phone reservations

·        Inform customers about payment methods and verify their credit card data

·        Register guests collecting necessary information (like contact details and exact dates of their stay)

·        Welcome guests upon their arrival and assign rooms

·        Provide information about our hotel, available rooms, rates and amenities

·        Respond to clients’ complaints in a timely and professional manner

·        Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

·        Upsell additional facilities and services, when appropriate

·        Maintain updated records of bookings and payments

Required:

·        2 years of experience

·        knowledge of the Opera PMS

·        fluent English language

·        additional language (French or German)

Job tags

Salary